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McGovern Ford of Beverly
Beverly, MA
538 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 538 reviews
June 22, 2022
Plan your service ahead of time as they are booked 3 to 4 weeks out. Even for a safety recall I could not get my appointment any earlier. I was not notified when the work was completed. I had to call at the weeks out. Even for a safety recall I could not get my appointment any earlier. I was not notified when the work was completed. I had to call at the end of the day to ask if it was ready. The service order showed it was completed 4 1/2 hours prior to me calling. More
by Ford owner
Employees Worked With
Unsure as the Employee was not wearing a name tag
June 09, 2022
Mohammed was an absolutely perfect salesperson for us. We are senior citizens who were very overwhelmed by all of the bells and whistles on our new Bronco Sport. Mohammed answered all of our questions wit We are senior citizens who were very overwhelmed by all of the bells and whistles on our new Bronco Sport. Mohammed answered all of our questions with patience and a wonderful sense of humor. He made us feel very secure in our ability to maneuver all of the dials and buttons! More
by marlshindell
Employees Worked With
Mohamed Zizi
June 06, 2022
I have been going to Kelly Ford for a few years now. Service has always been great. Melvin, the service manager, is a great guy. He is very helpful. His service team is a good group of people. Service has always been great. Melvin, the service manager, is a great guy. He is very helpful. His service team is a good group of people. More
by Maria
Employees Worked With
Ambrose Orlando, Melvin DeLeon, Juan Flores
May 06, 2022
I had a recall on my Explorer and call few places to have schedule but I bring to Ford Kelly Beverly because the customer service from them was so nice and not only treat me wonderful but my car was fixed on schedule but I bring to Ford Kelly Beverly because the customer service from them was so nice and not only treat me wonderful but my car was fixed on the time they told me and also left my car clean which I didn’t expect that. I will always going to return there for future work and also to get my new car in the end of the year. The manager Melvin was wonderful with me. Congratulations Ford to have such excellent customer service. More
by Rosângela Santos
Employees Worked With
Melvin DeLeon
May 05, 2022
Efficient and open to my needs and made a quick sale for a nice quality vehicle - Mohamed would be an asset to any business but excels here at Kelly Ford. a nice quality vehicle - Mohamed would be an asset to any business but excels here at Kelly Ford. More
by sunil.metcalfe
Employees Worked With
Mohamed Zizi
March 19, 2022
I called Monday to schedule an 8am appointment for Saturday. I called again Friday to confirm I could drop my truck off early and pick it up by noon. Your service rep confirmed. When I called Saturday Saturday. I called again Friday to confirm I could drop my truck off early and pick it up by noon. Your service rep confirmed. When I called Saturday at 2pm to see if my truck was ready your service center had no idea why I even needed done and had the audacity to say I’m the last one going in for the day. Worst service I have ever dealt. I am a business owner and lifelong ford owner. I just bought a $50,000 truck from you in April. I will never do business with your dealership again and neither will my business partner. I tried calling your manager, left messages, you people did nothing for me. I’ll happily bring my business elsewhere moving forward. More
by Dsnoble13
Employees Worked With
General manager, Isaac Bruton, Bryan Drysdale, Juan Flores
