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McGovern GMC of Westborough
Westborough, MA
132 Reviews
At McGovern GMC we understand that you are extremely busy and fear the car buying process so we take the responsibility of bringing you the best value with no sales haggling or buying pressure. Our facility is a state of the art ONE STOP SHOP located in Central Massachusetts on Route 9. Featuring one of the largest showrooms service department and award winning body shop. We pride ourselves in knowing that all our cars are carefully selected in order to present our customers with the greatest value and worry free shopping experience. If you're looking for a great buying experience you've come to the right place.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 132 reviews
February 28, 2011
I would like to remain anonymous for reasons of safety. My experience at westborough pontiac buick and gmc was nothing short of horrifying!!! I arrived early in the morning for a simple oil change as a wai My experience at westborough pontiac buick and gmc was nothing short of horrifying!!! I arrived early in the morning for a simple oil change as a waiter. After about two hours of sitting and waiting without updates I took it upon myself to ask one of the workers what the hold up was and was told by Shaun Sanville "How the f**k should I know, I dont do oil changes, talk to one of the rookies." Appalled, I demanded to speak to his supervisor and was then directed to the srvice manager cosmo cassamassa. I explained that they were taking too long to work on, my vehicle and that one of his employees was exceptionally rude. Cosmo's response was: "I dont know what to tell you, we are doing the best we can." I then proceeded to ask him if I could speak to his boss to make a proper complaint against his worker Shaun Sanville. He advised me that Michael Bates was never around and that he was the "real boss". At this point we began to bicker back and forth and despite my many efforts he refused to give me an incident report. I told him that this was no way to treat a customer and Cosmo replied by saying: "I know out there you may be able to get what you want with an ass like that but in here im the boss and its going to take alot more convincing." Though it goes without saying, this is no way to run a dealership!. The employees are more fitting behind bars than behind the wheel of your car. I have gone to great lengths to contact michael bates and reveal my terrifying experience and have come up with nothing but a voicemail that promises a call back. On top of the horrible customer service, I drove my vehicle all the way home before i noticed that i was not given any washer fluid and my oil cap wasnt even put back on my car!!!! I do not recommend this dealership to anyone and quite frankly, feel like the place should either be shut down or put under new management. Everyone that i dealt with, especially shaun sanville and cosmo cassamassa, were extremely rude, dishonest, and power hungry. Poor auto service is an issue but I would petition for potential future customers to steer clear more for their safety than anything else. Jane Doe More
by foxybuick
Employees Worked With
Cosmo cassamassa and shaun sanville
February 27, 2011
This dealership is the worst I have ever been to. I have had my vehicle serviced there in the past and it was ok but have noticed within the last 2 years that their service has a high turn over rate of peop had my vehicle serviced there in the past and it was ok but have noticed within the last 2 years that their service has a high turn over rate of people. The past 2 service people Terri and Tom that I dealt with were great. The ones before and now after them are awful. The service manager seems to have anger issues. Very unprofessional and seems to be a compulsive liar. I had my brakes replaced and then was told I needed rotors, after checking my service slip the cost was much higher than I authorized. Dave and Cosmo told me it is what it is. I said I would never return there and they said whatever. Is this a professional dealership or what? After researching I find the owner has no control over his employees, absentee owner. Last year I tried to purchase a vehicle from them and they couldn't give me a straight answer on the price so I chose to go elsewhere. My credit card has been charged the incorrect amount by their service cashier. I do not recommend this dealership to anyone-Stay Clear. More
by onefastgto
Employees Worked With
Service Personell
