
McGovern Honda
Everett, MA
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1,673 Reviews of McGovern Honda
Always a pleasant experience at McGovern Honda. Matt my service rep was great from start to finish. He explained how the service process works and got me an appt right away. He also text me with u Matt my service rep was great from start to finish. He explained how the service process works and got me an appt right away. He also text me with updates as my car was being inspected. Fast, friendly customer service. Thanks Matt More
Management is extremely rude and unprofessional. Bought a car there, expressed I didn’t like it or want it before picking it up, dealership told me I had no choice but to take the car. Dealer sold m Bought a car there, expressed I didn’t like it or want it before picking it up, dealership told me I had no choice but to take the car. Dealer sold me a car that had a big scratch on it and the car rattles when you drive it. Attempted to speak to management who didn’t help me at all and was very passive aggressive and rude and then just dismissed my concerns. I have made attempts to try and sell and get into a new vehicle but haven’t had any success. I do not recommend this dealership, stay as far away as possible and do not do business with them! They are sneaky crooked individuals who will do everything in their power to take advantage of you! The only good thing I will say is that the sales person was extremely kind and caring and very patient and he is the only one that went beyond to help me. But since he is just the sales person his power to rectify this situation only went so far! More
I needed an AC repair which was straightforward and smartphone connection issue that turned to be really complicated. The latter was not easy to diagnose and solving it took several attempts - which, h smartphone connection issue that turned to be really complicated. The latter was not easy to diagnose and solving it took several attempts - which, however, was totally justifiable. They have to diagnose and replace one link in the chain of electronics setup after another; it ended up that with full audio unit replacement. However, they charged me only for the final piece that was a key to solution. Stephen kept me informed about all steps and was honest about expectations I should have. He get on the level with me with technical details when I asked. They gave me a free warranty for the replaced parts, too. What was also very important to me, he offered me a loaner straight from the beginning when it he estimated that the repairs may take a few days. This was extremely helpful. I appreciate the Stephen's and his team dedication in helping me out, as well as friendly environment at the dealership. I actually bought my car from them before, and I am glad that experience with service was on par, too. Many thanks; if I ever have another complicated issue, I will definitely come again. More
Excellent! Matthew was exceptionally efficient and very well knowledgeable meeting and solving all my questions and issues. Matthew was exceptionally efficient and very well knowledgeable meeting and solving all my questions and issues. More
had a fantastic experience at the Honda dealership from start to finish. From the moment I walked in, the team was professional, welcoming, and truly attentive to my needs. The staff took the time to answe start to finish. From the moment I walked in, the team was professional, welcoming, and truly attentive to my needs. The staff took the time to answer all my questions thoroughly and helped me find the perfect vehicle without ever making me feel pressured. The entire process—from test driving to financing—was smooth, transparent, and efficient. I really appreciated how knowledgeable the sales and service teams were. They walked me through every step with patience and clarity, making the entire experience stress-free. A special shout-out to Antonio who went above and beyond to ensure everything was just right. I left the dealership feeling confident, valued, and excited about my new Honda. Highly recommend this dealership to anyone looking for great customer service, honest guidance, and a team that truly cares about your satisfaction. More
People at McGovern Honda are fantastic, especially Andy Tay who has been assisting me during my last a few visits. Always kind and willing to help in all possible ways. Highly recommended!!! Tay who has been assisting me during my last a few visits. Always kind and willing to help in all possible ways. Highly recommended!!! More