McGovern Toyota of Portsmouth

Matthew was professional, efficient and very helpful throughout the maintenance and repair of my vehicle. It made all the difference. throughout the maintenance and repair of my vehicle. It made all the difference. More

I want to share just how incredible my experience was with the service team at McGovern Toyota of Portsmouth, especially Matt Chretien. I was in an incredibly high-stress situation. My truck had a major with the service team at McGovern Toyota of Portsmouth, especially Matt Chretien. I was in an incredibly high-stress situation. My truck had a major electrical failure right when I needed to get my mom to Boston for her knee surgery. I was visiting from out of town and live in Washington DC, so I had no choice but to get the truck off the highway, leave the truck at the dealership, find a rapid rental car and coordinate everything from afar. I was super anxious and overwhelmed, but from the moment I connected with Matt, I felt like I was in the best hands possible. Matt did not just get my truck into the shop quickly. He personally helped me arrange a rental car on the spot so I could still get my mom to her surgery. That alone would have meant the world, but it was just the beginning. What followed was a complex and extended repair process involving difficult electrical diagnostics, coordination with my insurance company, and sourcing multiple parts that were not easy to get in stock from Toyota. Matt stayed in close contact the entire time, communicating with clarity and patience and making sure I understood what was happening every step of the way. Even from a distance, I felt informed and completely taken care of and supper responded to. I also want to give a huge thank you to the technician who worked on my truck. The level of care and expertise was outstanding. Diagnosing the issue was no small task, and the technician not only got it right, but also provided real-time video updates that walked me through what was wrong and explained the logic behind each repair step. That kind of transparency and professionalism gave me real peace of mind. When it came time to pick up the truck, I was again met with extraordinary support. Since I needed the vehicle over the holiday weekend and the service shop was closed, the General Manager, also named Matt, personally opened up the service shop area to hand off the keys and make sure everything was in order. That kind of leadership and customer-first attitude is incredibly rare and deeply appreciated. When I drove away, my mom was with me and we were both blown away. The truck was spotless, running perfectly, and they had also completed a recall repair that needed attention. In a world where genuine personal service is becoming harder to find, McGovern Toyota delivered something truly exceptional. This was not just about fixing a vehicle. It was about helping someone through an incredibly stressful time with kindness, skill, and integrity. McGovern Toyota of Portsmouth has earned my full respect and appreciation. Matt Chretien, the technician, and General Manager Matt went above and beyond in every way. I only wish there were people like this at a dealership near me in the DC area. I would absolutely return and recommend them to anyone looking for honest, top-tier service. They have a customer for life, even though I don't live in the area! More

Cassie Pouliot eased us through the entire car purchase process. She provided the information we needed without any pressure and made the experience easy. She kept us up to date on the car’s delivery fro process. She provided the information we needed without any pressure and made the experience easy. She kept us up to date on the car’s delivery from Japan and provided a thorough introduction to the car once it arrived. Every aspect of the transaction went smoothly and without excess complexity. Thank you, Cassie, for your support! More

Excellent service, prices a bit high. David went out of his way to explain and show me the problem areas. David was A+ David went out of his way to explain and show me the problem areas. David was A+ More

We experienced a fast, easy, no pressure new car transaction with Cody at McGovern Toyota of Portsmouth. transaction with Cody at McGovern Toyota of Portsmouth. More

The staff at McGovern Toyota made the entire purchasing process from start to finish efficient, transparent and stress-free. Every effort was made to find a vehicle with the features I wanted and the inter process from start to finish efficient, transparent and stress-free. Every effort was made to find a vehicle with the features I wanted and the internet sales support was patient and pleasant throughout the process. The sales completion process provided by Steeve Corneille was exceptional and I cannot overemphasize the professionalism, product knowledge and quality of service he provided. More

I was very pleased with David at McGovern Toyota! He went above & beyond a service person goes! If I ever need work on my 2006 Yaris again I will take it there! He went above & beyond a service person goes! If I ever need work on my 2006 Yaris again I will take it there! More

We had a wonderful experience with the whole team. Brad was amazing! The process was so quick Brad was amazing! The process was so quick More

Service was prompt, thorough and the people were very pleasant and gave useful info regarding next vehicle servicing pleasant and gave useful info regarding next vehicle servicing More