McGovern Toyota of Portsmouth

I’ve been going to Portsmouth Toyota and now McGovern Toyota since 2011. The service has always been great. Joe in service has always given me great advice on my 2012 Highlander. I can’t imagine going an Toyota since 2011. The service has always been great. Joe in service has always given me great advice on my 2012 Highlander. I can’t imagine going anywhere else. I trust him explicitly. More

Always great service from the people at the front to the people working on our vehicles. people working on our vehicles. More

I purchased my Highlander here in 2018, and always had excellent service. David and Nick are two excellent front associates who handle customers professionally and in the past explained your car issues to excellent service. David and Nick are two excellent front associates who handle customers professionally and in the past explained your car issues to you directly. Now McGovern has changed that hands on approach and you receive a text with your maintenance issues and have to ok and sign on line. I thinking you lose that person to person connection. Recently McGovern purchased this dealership and it is my first car maintenance visit under their ownership. I was hesitant about the change in ownership since I read a few negative reviews on line. Especially since McGovern was not honoring “no charge for tire rotation” (if you purchased tires from T of P in the past). Apparently enough individuals complained that McGovern changed their policy at least until April of 2025, so free tire rotation. Why not allow it past April of 2025? As a matter of good faith to your future customers. Maybe McGovern just thinks they have the corner on the Toyota market in Portsmouth? I gave a four star rating, I have to wait and see how the maintenance, pricing goes, how carefully they perform maintenance. While I was there on Saturday, September 14, a few individuals had to bring their cars back because of poor repairs, one gentleman had leakage, another a gasket issue. I heard conversations in the waiting room. Not good PR. More

Always courteous! Jonathan explains exactly what they are doing! Calls to update the repairs! Always the best service! Jonathan explains exactly what they are doing! Calls to update the repairs! Always the best service! More

Adam from the sales team was awesome helping us select our new RAV4 XLE Hybrid! He was always available to answer questions and super understanding and considerate regarding our budget. I’d highly recomme our new RAV4 XLE Hybrid! He was always available to answer questions and super understanding and considerate regarding our budget. I’d highly recommend him as he made our experience at the dealership a great one! More

Chris went above on excellent customer service. Dave was extremely friendly and helpful with our needs willing to assist. Chris took extra time for me explaining teachers of the vehicle. He was ver Dave was extremely friendly and helpful with our needs willing to assist. Chris took extra time for me explaining teachers of the vehicle. He was very friendly and sociable and provided so much assistance. I would highly recommend this dealership to others. The whole staff was very friendly. More

Used both sales n service. Slick. used car sales people. Service ai $189 per hour is 'market'.. Negotiated hourly rate with insurance, then charged me the difference. Slick. used car sales people. Service ai $189 per hour is 'market'.. Negotiated hourly rate with insurance, then charged me the difference. More

Service was OK. However, the service department would not answer the phone.. This problem should be addressed. However, the service department would not answer the phone.. This problem should be addressed. More

Great Service ! Brad is great. Earned our trust and future business. Great place ! Great People! Brad is great. Earned our trust and future business. Great place ! Great People! More

Joseph was very helpful and very nice. The work was done in a reasonable time. I have always had very good experiences with this dealership The work was done in a reasonable time. I have always had very good experiences with this dealership More