Elmhurst BMW - Service Center

Quick service, easy scheduling John Gonwa in service is great. Always easy to schedule online with lots of options. He keeps you updated on progress with the car via text. John Gonwa in service is great. Always easy to schedule online with lots of options. He keeps you updated on progress with the car via text. More

Scheduled maintenance I have been going to Elmhurst BMW for ten years now and will continue to do so. Weather I am purchasing or obtaining service the staff is always outst I have been going to Elmhurst BMW for ten years now and will continue to do so. Weather I am purchasing or obtaining service the staff is always outstanding. Joel in service is wonderful and for sales I highly recommend Michel Banichick. More

Perfect Very good, clean and very fast service. Very recommended for other customers. They repair my car and right now car run and drive like i bought. Very good, clean and very fast service. Very recommended for other customers. They repair my car and right now car run and drive like i bought. More

Great experience. Everything went smoothly. I was taken care of immediately. My vehicle was served in a timely manner. Justin Informed me of the services performed and advised me of follow up it I was taken care of immediately. My vehicle was served in a timely manner. Justin Informed me of the services performed and advised me of follow up items. More

Bad experience for the second time After a bad experience, i would not recommend this dealer for repairs. i had to go Laurel Bmw, just to get things fixed right. Thanks Laurel After a bad experience, i would not recommend this dealer for repairs. i had to go Laurel Bmw, just to get things fixed right. Thanks Laurel More

Lackluster service The service at this dealership is extremely lackadaisical. I've had very poor experiences with their service and maintenance personnel over the years. The service at this dealership is extremely lackadaisical. I've had very poor experiences with their service and maintenance personnel over the years. They can't even provide a decent car wash! I've been going to this service center for the past 6 years. They also don't seem to treat female customers on par with their male customers. More

Steer clear of their service center. I would give them negative stars if I could. I brought my 2008 335i in for them to replace the high pressure fuel pump because of the extended warrant I would give them negative stars if I could. I brought my 2008 335i in for them to replace the high pressure fuel pump because of the extended warranty due to defects with these fuel pumps. I own an auto mechanics shop and have been working on cars all my life so diagnosing a bad fuel pump is not rocket science to me. I had the car in for a day and the service tech Joel called me and said oh mm your fuel pump is fine it is a sensor and turbo intake bypass tubes. So knowing it is the fule pump I said if I tell you to put the sensor in and the problem is still there you will give me the sensor for free and replace the pump. After that he rudly replyed no that it's a 2 part problem including the turbo intake bypass tubes. No this approach probably works on your typical tippy type people that drive a BMW because they have money and have never touched a wrench but if you have any mechanical knowledge you would know that a tube off of a diverter valve and a fuel pressure related problem are in no way shape or form related you don't even need the turbo intake bypass tubes they are useless. So pretty much they are doing what any stealership is doing and charging to look at your car tell you your problem is something it's not just to rob you of your money. And not have the fix the part under warranty. I would steer clear of them if you could. Maybe they would be ok if you have a bumper to bumper warranty still. And they make your feel like you are not welcome back in the service center and are very snooty. If you want to pay money to fix xxxx that doesn't have to be fixed and avoid the real problem until it is a bigger more costly problem to fix this is your place. More

Scheduled Maintenance Experience Joel Albright is a great service manager at Elmhurst BMW. He attended to all matters promptly, took the time to listen, and had a loaner ready for me. Joel Albright is a great service manager at Elmhurst BMW. He attended to all matters promptly, took the time to listen, and had a loaner ready for me. He even followed up a week later to ensure everything was fine. More

Great service Elmhurst. Service is top notch.will return to have my BMW serviced?.dan the shop foreman test drove with me to make sure. It was fixed right the first Elmhurst. Service is top notch.will return to have my BMW serviced?.dan the shop foreman test drove with me to make sure. It was fixed right the first time. More