McGrath Ford Hyundai

Attention to detail poor and poor listeners Had my car in for repair and asked them to check a repair from another business that I was concerned about. They suggested a spark plug and fuel filte Had my car in for repair and asked them to check a repair from another business that I was concerned about. They suggested a spark plug and fuel filter...NOT cheap! Over $400..... Trevor gave me a lecture about not using E85 fuel. I never use any ethanol fuel in my car let alone E85. They told me to run a couple of tanks of gas through my tank. When asked if my car ran better they said yes. When I picked it up it ran terrible just like when I brought it in. Called back was told to bring it in. They had it a short time and again I said PLEASE verify the crankshaft Sychronizer was installed properly. An hr later was told the car was done. Picked it up and was told again I never ran 2 tanks of fuel in it. I said yes I did. Turns out they read the mileage wrong and thought aftter my last visit I had only put 130 miles on the car. Could not beleive the incompetency of this place. I spoke with the Service Manager Andy Anderson.... He did not have much to say...Offered me some money back but nothing more. I still have a terrible running car. I spoke with customer service and then after 2 weeks of calling finally got ahold of Paul Trovas who listened to the whole ordeal but again offered nothing. I told him I would never return after being treated this way. Mike a service advisor was suppose to call me too and never did and when I saw him he said my line was busy...Strange how they had my cell too and never called that.....after 5 days I finally called back myself..... POOR communication. Would never recommend the experts at Zimmermans as I use to think of them. More

n Oct. 2013 I decided to start looking for a new car. I decided to go with Zimmerman's. I was warned by family and friends not to go there, I obviously should have listened. The car type of car I wanted wa decided to go with Zimmerman's. I was warned by family and friends not to go there, I obviously should have listened. The car type of car I wanted was a car that was/is good in the snow and also pretty good on gas millage. I was told to go towards the Chrysler 200.. which was on my list of cars I liked. Justin, our sales man told is the car was great in the snow, good gas millage. Well we soon found out that "good in snow" was not the truth. The car doesn't even do well going up a wet hill let alone deal with a inch of snow. The process of the loan took six hours to complete. While signing the papers I addressed some issues with a scratch on the back trunk and the hub cap was peeling. The car sales man insured me that those issues would be addressed the following day when I got the car detailed. The following day I dropped off the car and was told it would take four hours to clean. Five hours passed and I still hadn't heard from the Zimmerman team so I called. Being a bit frustrated I talked to one of the sales members who helped our sale's guy, George who sold us the car he explained to me that he didn't know where my car was at.. when I voiced my frustration he told me I was having a bad day and no need to take it out on him. I wasn't having a bad day, just trusted with the customer service. I later picked up the car and the car had not been detailed and the issues with the exterior was not addressed either. One of the sales men came out and whipped the sticky stuff out and when I went to talk to someone in the office he told me to come back when I got my first oil change and he would comp me a free detail and those issues would be addressed. In Dec, 2013 I went to get my oil change and to have Zimmerman's do an estate on the hubcap and back scratches. When I got the car back the service department told me that my sales man would be in contact with me to tell me when I can drop off the car for it to be repaired. I never got a call. Today I went into Zimmerman's and once again it was a goose chase. I finally said let me talk to a manager. While talking to the manager he informed me that the cars issues had been fixed. I asked why am I here then if that's the case? Truth is it never was fixed. The manager in less words just called me a lair and said I could of caused more damaged, how juvenile. I offered to show him the car and he said I probably put them there myself. He then kicked me out of his office because he had other things to do. I later went to work and was pulled into my bosses office informing me that the Manager from Zimmerman's called and informed me that the manager informed my manager that one of his managers was in his store and caused some trouble while I was there. WOW.. not only do they not live by there word but now they just slandered my name.. did I say they did this at my job??? I work in customer service and if this is how they provide customer service then I will take my business else where. Very sad and very pathetic on Zimmerman's behalf. I def will be telling my friends and family not to go there and I hope no one else has to go threw with what I have. Good Luck More

This dealership engages in bait and switch practices and they don't follow through on deals. After I purchased a vehicle from them, they lowered the advertised/internet price on the vehicle I bought and lef they don't follow through on deals. After I purchased a vehicle from them, they lowered the advertised/internet price on the vehicle I bought and left it posted to grab the attention of potential buyers. They admitted they do this on all cars so that they can then direct potential customers to cars that they do have at higher prices. After I called them out on this they refused to fulfill their end of the bargain on our deal. They are not at all trustworthy. Do not do business with them! More

BUYER BEWARE!!! This Dealership was absolutely the most corrupt and unethical experience I have ever had. I would never do business with Bob Zimmerman Ford again EVER!!. Be careful because what they promis corrupt and unethical experience I have ever had. I would never do business with Bob Zimmerman Ford again EVER!!. Be careful because what they promise is not what you wind up experiencing. Please don't let yourself be taken advantage of by Bob Zimmerman Ford or anyone that he employs. They act nice in the beginning but it goes downhill very quickly, especially when you find out you were sold a lie and then they turn a deaf ear. My part is done warning anyone about doing any kind of business with this Dealership !! More

Searvice writer Onna Lorsung thought to check if a needed repair was still covered by the manufacturer's warranty. My vehicle had only two days remaining under factory warranty (5-year power train) which cou repair was still covered by the manufacturer's warranty. My vehicle had only two days remaining under factory warranty (5-year power train) which could end up saving us a bundle. Thanks Onna for great job!!!! -JULZSUV More

I don't normally post reviews, but feel a prior snobby negative review was probably not accurate, at least not reflective of their current service. I too have owned an Infiniti and several Lincolns and h negative review was probably not accurate, at least not reflective of their current service. I too have owned an Infiniti and several Lincolns and had service performed at their corresponding dealerships. I must say I was more impressed with the service I received at Zimmerman than either the Infiniti or Lincoln dealers. I'm not saying the others provided poor service, I just felt I was treated better here, on my 2011 Ford Taurus SHO. I took the car in for 3 warranty repairs, one cosmetic, one mechanical/electrical and one purely electrical. The non-cosmetic repairs were not easy to duplicate. The airbag module only triggered the light for one short trip and the transmission shift concern only happened 3 times in 2 years. I was half expecting to have the dealer only agree to remedy the trunk logo (cosmetic) under warranty since I knew they would not be able to duplicate the other two. Not the case, with absolutely no push back they volunteered to replace the airbag module, replace the valve body/separator plates in the transmission and flash the PCM with the latest version of firmware per existing TSBs. Granted they had to order parts to complete the repair so this required two trips to the shop, but since they are open weeknights until 6pm and offer shuttle service and loaner vehicles if necessary, that was not really an inconvenience. Unless you're the type of person who feels they are better than the "common man" I don't know what there would be to complain about if the treatment was like what I received. More

I received a mailer offering to purchase my vehicle so I inquired about the possibility. I had no idea that I would be able to get a vehicle that is a year newer, lower my payment by $100 per month and get inquired about the possibility. I had no idea that I would be able to get a vehicle that is a year newer, lower my payment by $100 per month and get many more options than my previous vehicle. I couldn't be happier. More

I had visited a different dealership about an hour before going to Zimmerman. I was shown exactly what I had asked for and ended up getting "more car" with less miles than the competitor. Everything was ex going to Zimmerman. I was shown exactly what I had asked for and ended up getting "more car" with less miles than the competitor. Everything was explained to me and I was happy with my visit! More

Paul Bixby and all of the Zimmerman representatives were very friendly and helpful in working with us to purchase our vehicle. They dealt with us fairly and answered all questions we had. very friendly and helpful in working with us to purchase our vehicle. They dealt with us fairly and answered all questions we had. More

I had a wonderful experience. Everyone involved was willing to do everything possible to make sure it was a great experience. I highly recommend this dealership to all. Katie Phillips was wonderful t willing to do everything possible to make sure it was a great experience. I highly recommend this dealership to all. Katie Phillips was wonderful to work with! More