McGrath Hyundai of Dubuque
Dubuque, IA
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24 Reviews of McGrath Hyundai of Dubuque
DO NOT under any circumstances do business with this dealership. They are absolute crooks, who are only interested in taking your money. My sister’s car was at their dealership for the last FOUR MONTHS. dealership. They are absolute crooks, who are only interested in taking your money. My sister’s car was at their dealership for the last FOUR MONTHS. Although they were told that there was a problem with the engine when the car was taken there, it took them over three months to diagnosis the problem and submit the necessary information to have the engine replacement covered by a recall. Because of a bad engine, the starter and battery also went bad. The dealership acknowledged these issues were caused by the bad engine and then assured her that that the starter and battery replacement would be covered under the recall so she wouldn’t have to pay to have them replaced. However, they demanded that she pay $1,000 for the new battery and starter when she was FINALLY able to pick up her car. Imagine being without your car for four months while still paying the monthly payment, being assured everything was taken care of and you wouldn’t owe anything, then being slapped with a $1,000 bill before you can take your car home. Throughout the four months, she was on her own to figure out transportation because they didn’t offer a loaner vehicle until a week ago (i.e. she didn’t have a car for nearly four months), when they were close to being done with the car. Their communication was some of the poorest that I have ever witnessed; when she would finally get a hold of them, they would promise to call back on a specific day with an update, and never once actually called on the day they specified. The person she specifically worked with throughout this nightmare of an experience was Nate. We will be filing numerous complaints against this dealership, including complaints with the CFPB and BBB. I firmly believe that they will take advantage of you in any way possible, so I strongly advise against doing any business with them. More
Rick was very kind and patient during the process of purchasing a vehicle. We looked at new and used SUVs and ended up purchasing a new vehicle. He made sure to go over all the features with me and ha purchasing a vehicle. We looked at new and used SUVs and ended up purchasing a new vehicle. He made sure to go over all the features with me and has followed up after the purchase. Rick was super laid back and not pushy throughout the whole process. Thanks Rick! More
Rick wants to sell you a car and continue the relationship post sale to ensure you are 100% happy. He personally buys different models to understand real impacts to customers. He is 100% engaged relationship post sale to ensure you are 100% happy. He personally buys different models to understand real impacts to customers. He is 100% engaged while working with you, and continues to follow up even when you aren’t the best with responding. If you need Rick, he will get you scheduled at best time for you. Thank you Rick for being a true professional in every way and making me even more certain that I made the right decision to trade in and purchase from you first and McGrath. More
Ray was friendly and willing to bring the price down given the need for tires and alignment. Everyone was accommodating. Thank You so much. given the need for tires and alignment. Everyone was accommodating. Thank You so much. More
We had an exceptional experience working with Rick Herrig at McGrath's. He truly stands out as a knowledgeable and PATIENT professional. From the moment we walked in, he actively listened to our needs, answe at McGrath's. He truly stands out as a knowledgeable and PATIENT professional. From the moment we walked in, he actively listened to our needs, answered all our questions with transparency, and never rushed us into a decision. His professionalism, patience, and deep product knowledge made the car-buying process smooth and enjoyable. I highly recommend him to anyone looking for a stress-free and satisfying car-buying experience. More
Rick Herrig and Ryan Vaassen are fantastic! They were professional, very kind, courteous and helpful. They answered all our questions and both deserve top rating. We have bought 6 Hyundai's They were professional, very kind, courteous and helpful. They answered all our questions and both deserve top rating. We have bought 6 Hyundai's and will return to McGrath Hyundai again. More
I am absolutely thrilled to provide an update on my recent experiences with Pat McGrath car dealerships. Having been a loyal customer who has purchased not one, not two, but three cars from their deale recent experiences with Pat McGrath car dealerships. Having been a loyal customer who has purchased not one, not two, but three cars from their dealership, I felt compelled to share my recent journey, which, though initially challenging, turned into a truly exceptional experience. Once my concerns were brought to their attention, they went above and beyond to completely rectify the situation, demonstrating their commitment to customer satisfaction. Pat McGrath's team acted swiftly and decisively to address my concerns. The dealership's management, including the general manager, Mark Updegraff, and the used vehicle sales director, Mason Schultz, were both amazing and took my feedback very seriously. They immediately offered to fix things. This gesture demonstrated their commitment to making things right and ensuring my satisfaction. They recognized the importance of providing me with a vehicle that suits my needs as a disabled Army veteran. They have not only addressed the issues I encountered, but have also taken steps to ensure that such situations are less likely to occur in the future. While my recent experience initially left me disappointed, it's their swift and effective response that has ultimately and completely restored my faith in their dealership. Thank you, Pat McGrath dealerships, for making things right! Your efforts have turned a challenging situation into a very positive experience. I look forward to continuing my relationship with your dealership in the future. More
Best dealership been in and Ernest the salesman he’s really was doing he’s best he’s one of best salesman there he’s making everything easy i really got the best service ever there really was doing he’s best he’s one of best salesman there he’s making everything easy i really got the best service ever there More
Every person from the beginning to the end of our purchasing experience was fantastic. Rick, our salesman, Don and Dylan in finance, and of course, Ryan, the manager all went out of their way to prov purchasing experience was fantastic. Rick, our salesman, Don and Dylan in finance, and of course, Ryan, the manager all went out of their way to provide excellent service. We especially appreciate their effort to find a car with the color we like. Thanks to all!! More