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McKenna Volkswagen Cerritos

Cerritos, CA

2.5
102 Reviews

18303 Studebaker Rd

Cerritos, CA

90703

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102 Reviews of McKenna Volkswagen Cerritos

April 30, 2024

I scheduled a firmware update for my ID4, the worker there told me oh yea code 99 is not ready yet. He did not even check my car for which version I had. I don't want to name names but clearly he didn More

by sunene23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Shepherd
May 01, 2024 -

McKenna Volkswagen Cerritos responded

Hello, it is upsetting to read your review of us here at VW McKenna Cerritos. I apologize for the inconvenience and frustration you experienced. It's unacceptable that you weren't provided with the service you scheduled and that your complaint wasn't handled appropriately. Your feedback is invaluable, and I assure you that we take it very seriously. I would like the opportunity to speak with you further about everything that happened here, so we can make this right. You can reach me by phone at (562) 653-9000 or by email at sranger@mckennacars.com. Please feel free to call, text or e-mail me at your earliest convenience. I look forward to hearing from you soon! Thank you, Shane Ranger General Manager

November 29, 2023

I would caution anyone thinking of purchasing a VW not to. When it comes to trading in Volkswagen Cerritos will lowball on your car's worth, $2k - $3k below Kelly Blue Book Value. This tells the customer More

by hmclarnon
Trade-in Experience
Recommend Dealer
No
Employees Worked With
Eddie Del Angel
Dec 07, 2023 -

McKenna Volkswagen Cerritos responded

Aloha, I trust this message finds you well. First & foremost please accept my apologies for our failure to execute our mission. Our goal is to exceed our customers' expectations by delivering a transparent, fair and fast service experience. We obviously fell short. In an attempt to make a good second impression, I would like to discuss the issues raised by your review & concluded with a "make good" offer, in hopes that we can regain your trust. My personal cell # is 808-333-8908, dryan@mckennacars.com, please feel free to call, text or e-mail me at your earliest convenience. Mahalo & Aloha Dan Ryan General Manager

October 20, 2023

Honest dealer, works to make the customer happy by any means, not pushy. They are my go to for VW. Ask for Boston & Hossien More

by thegreatpaulsmith
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Boston Bolles
Oct 24, 2023 -

McKenna Volkswagen Cerritos responded

Hello, thank you for sharing this 5 star review of McKenna VW Cerritos! We're happy to hear you consider us your trusted dealership of choice! Thanks for being apart of the McKenna family, we look forward to your next visit!

February 21, 2023

I DROP OFF MY CAR ON A MONDAY MORNING FOR A CHECK ENGINE LIGHT AND HEATER NOT WORKING SPENCER ALLISON TOLD ME THEY WOULD GET ON THE CAR THAT SAME DAY. DIDNT GET A CALL BACK UNTIL THE NEXT DAY THAT THEY NEED More

by sojada13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Spencer Allison
Feb 21, 2023 -

McKenna Volkswagen Cerritos responded

Aloha, I trust this message finds you well. First & foremost please accept my apologies for our failure to execute our mission. Our goal is to exceed our customers' expectations by delivering a transparent, fair and fast service experience. We obviously fell short. In an attempt to make a good second impression, I would like to discuss the issues raised by your review & concluded with a "make good" offer, in hopes that we can regain your trust. My personal cell # is 808-333-8908, dryan@mckennacars.com, please feel free to call, text or e-mail me at your earliest convenience. Mahalo & Aloha Dan Ryan General Manager

January 23, 2023

Bought a certified pre-owned Volkswagen Tiguan in early December. We were supposed to have 2 key fobs and we even signed for that, but then at the end, Edwin gave us only one key fob and said the other was More

by db
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Edwin
Jan 24, 2023 -

McKenna Volkswagen Cerritos responded

Aloha, I trust this message finds you well. I'm truly sorry my staff delivered less than an exceptional experience, as it is our mission. I would appreciate the opportunity to address your concerns and in doing so safe guard against challenges like this in the future. My cell # is 808-333-8908, please call or text me at your convenience. I appreciate that we only get 1 chance to make a first impression, I'm only hoping for a second chance to restore your confidence in McKenna VW. Mahalo Danny Ryan | General Manager

October 30, 2022

I recently had a back tire blowout on the 605, as I was passing the dealership. Lucky for me, I was able to get to the dealership and Tyler had his guys put the spare on for me, with no charge. I was in an More

by Happy Car
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler and Aisleen
Nov 01, 2022 -

McKenna Volkswagen Cerritos responded

Hello, thank you for sharing your five star review with us at McKenna VW Cerritos! We're so glad we were able to get that spare tire on for you and get you back on the road quickly! Thank you for always trusting McKenna to service your vehicle, we're always here for you whenever trouble arises!

October 05, 2022

I came in the dealership and worked with Westley amazing customer service helped me pick out the car that was right for me went over everything on the vehicle very helpful. Definitely going to be referring More

by VwGang
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Westley Medeiros
Oct 11, 2022 -

McKenna Volkswagen Cerritos responded

Hello, thank you for sharing your five star review with us at McKenna VW Cerritos! It's great to hear that you had the greatest experience with Westley and that you were able to leave in the vehicle you wanted. Thanks for choosing McKenna, we wish you all the best on the road ahead!

August 18, 2022

Seriously this place doesn't even deserve 1 star. Horrible customer service and staff don't know what they are doing. AC had issue so I called them to make the appointment for Saturday because I More

by c00k13sncr34m
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jasmine
Aug 19, 2022 -

McKenna Volkswagen Cerritos responded

Aloha, I trust this message finds you well. I'm truly sorry my staff delivered less than an exceptional experience, as it is our mission. I would appreciate the opportunity to address your concerns and in doing so safe guard against challenges like this in the future. My cell # is 808-333-8908, please call or text me at your convenience. I appreciate that we only get 1 chance to make a first impression, I'm only hoping for a second chance to restore your confidence in McKenna VW. Mahalo Danny Ryan | General Manager

Aug 24, 2022 -

c00k13sncr34m responded

Thank you for the quick response! I have already went to another dealership that's farther away to get the AC issue repaired. Although they were unable to locate the issue by scanning the car, they took the time to review the video of the issue captured (the one that your service advisor did not bother to care) and ordered the parts right away. While I was McKenna, your service advisor informed the inspection/work performed would take up to a week and loaner was not available and did not know when would be available either. The only method was a complimentary ride round trip because it's within the distance. However, if I had known the outcome, I would not be coming here but another dealership to save myself from hassle.

April 17, 2022

I am no longer a customer at McKenna in Cerritos why horrible customer service. I called to schedule a appointment to take in my car for service. They recommended for me to take in my car a day before More

by M.M
Recommend Dealer
No
Employees Worked With
Eddie Del Angel
Apr 18, 2022 -

McKenna Volkswagen Cerritos responded

Aloha, I trust this message finds you well. I’m truly sorry my staff delivered less than an exceptional experience, as it is our mission. I would appreciate the opportunity to address your concerns and in doing so safe guard against challenges like this in the future. My cell # is 808-333-8908, please call or text me at your convenience. I appreciate that we only get 1 chance to make a first impression, I’m only hoping for a second chance to restore your confidence in McKenna VW. Mahalo Danny Ryan | General Manager

March 02, 2022

Horrible experience with trying to buy a car at this dealership. They want to charge $3000 over the value of internet price on a used 2020 used Jetta. They said its for service they done to the car. I h More

by Daye53
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hossain
Mar 11, 2022 -

McKenna Volkswagen Cerritos responded

Aloha, I trust this message finds you well. I’m truly sorry my staff delivered less than an exceptional experience, as it is our mission. I would appreciate the opportunity to address your concerns and in doing so safe guard against challenges like this in the future. My cell # is 808-333-8908, please call or text me at your convenience. I appreciate that we only get 1 chance to make a first impression, I’m only hoping for a second chance to restore your confidence in McKenna VW. Mahalo Danny Ryan | General Manager

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