McKenna Volkswagen
Huntington Beach, CA
Filter Reviews by Keyword
By Type
163 Reviews of McKenna Volkswagen
Best experience ever Romy was so helpful, nice and funny and got us the best deal ever. Our daughter loves her 2010 Jetta and we will come back again!! and got us the best deal ever. Our daughter loves her 2010 Jetta and we will come back again!! More
My experience with McKenna Volkswagen began as a internet inquiry. Shortly after I submitted it, I received a call from John. John was very professional and answered my questions without pressuring me to buy inquiry. Shortly after I submitted it, I received a call from John. John was very professional and answered my questions without pressuring me to buy a car. I sent John several e-mails and he replied very quickly, answering my questions and also making some good suggestions regarding different options to buying a vehicle. Great customer service. Based on my interaction with John and getting good information, my wife and I chose to drive 150 miles to give our business to McKenna Volkswagen, when we could have gone to a dealer located about 50 miles away from us. Once we arrived at the dealer we were greeted by Ian and he told us John became ill and was not at the dealer. Ian was very helpful, he looked at the e-mails between John and I, so I did not have to repeat our conversations. We picked out a Passat, test drove it, and Ian handled the paperwork. We were passed on to Cindy in financing who was very friendly and had a great personality, which was refreshing especially when it comes down to the "money" part and it took less than 30 minutes. It all ended with Kelly delivering the car to us and walking us through the ins and outs of the vehicle. Our overall experience was GREAT!!! You could tell this was a team effort and the customer definitely came first. Never, did we feel any pressure to make a purchase but it was easy for us to make that decision based on the customer care we were shown by the staff. I would definitely recommend buying a car from McKenna VW. More
Entire experience was shockingly bad. Barry was dismissive, arrogant, a poor-listener and a poor explainer. My entire family left feeling abused. We told him we were looking at a Mitsubishi Outlan dismissive, arrogant, a poor-listener and a poor explainer. My entire family left feeling abused. We told him we were looking at a Mitsubishi Outlander Sport he said he'd never heard of it. Later on he said the Tiguan was better than the Outlanderbecause it was welded differently...hmmm..thought you'd never heard of it. More
This is my second purchase from McKenna and my second Jetta. I was so pleased the first time that I went back again. I purchased both of my cars through Romy and will return to him again when I am ready Jetta. I was so pleased the first time that I went back again. I purchased both of my cars through Romy and will return to him again when I am ready for another one. Romy is the best, friendly, funny and so accommodating. Everyone there is great and they make you feel right at home. I highly recommend McKenna to anyone looking for a car. My friend is going there tomorrow to trade her car in for a new one as well. More
My husband and I spent literally 12 hours looking at used cars all in one day. Barry was extremely knowledgeable and friendly. He was kind enough to listen to the parameters and criteria we provided and di cars all in one day. Barry was extremely knowledgeable and friendly. He was kind enough to listen to the parameters and criteria we provided and did not try to push us in a different direction. We test drove literally over 20 cars on that day. Barry was by far the best The dealership was very clean and nicely layed out. Everyone at the dealership was friendly. More
The dealership & Romy are great. Second vehicle I The dealership & Romy are great. Second vehicle I have bought from him. Takes care of everything from beginning to end. Makes sure i get the vehicle The dealership & Romy are great. Second vehicle I have bought from him. Takes care of everything from beginning to end. Makes sure i get the vehicle i am looking for. More
I had a great experience at VW. Romy was so helpful and I couldn't have asked for another dealer to work with. I highly recommend Romy for someone looking to purchase a car and looking for a great experience couldn't have asked for another dealer to work with. I highly recommend Romy for someone looking to purchase a car and looking for a great experience. More
Kelly went above and beyond to make me feel comfortable with my purchase. He made sure that my family and I had an excellent buying experience. He was very down to earth and understanding of our situation. with my purchase. He made sure that my family and I had an excellent buying experience. He was very down to earth and understanding of our situation. I would definitely recommend this dealership to all of my friends and family. More
I've always had a good experience with this dealership for sales and service. The last visit wasn't as consistent as it usually is but in the end the new Manager Joseph tried to make things rig dealership for sales and service. The last visit wasn't as consistent as it usually is but in the end the new Manager Joseph tried to make things right. More

