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McKenzie Buick GMC

Milton, FL

Overview
Employees
Reviews
Vehicles
4.8
1,628 Reviews
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6500 Caroline St

Milton, FL

32570

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Showing 1,628 reviews

January 29, 2020

Terrible experience Work not completed in reasonable time and not happy with results or service. Was told two or three different stories. Never felt like it mattered to More

by largerick3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service department
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Jan 29, 2020 -

McKenzie Buick GMC responded

I am very familiar with this situation and how my team has handled it. Unfortunately there are circumstances beyond our control as a dealership that make it difficult for us to completely satisfy every customer and this is one of those situation. Although we had runners going back and forth to pick up the vehicle from this customer and parts were back ordered due to strike and one defect that had to be done at a GM approved Licensed Body Shop this took some time, we only had 1 full size truck to loan out and it was not available, thus the other vehicles the Acadia, Canyon were not large enough for the customer and were not comfortable enough. Also our General Manager Lloyd maintained continuous contact with updates and customer had his personal phone number to discuss status of this vehicle. Not a great situation for any of the parties involved but do not believe we could have done any better. This is the General Manager responding to this review, I have taken over as the General Manager as of the 1st of the year and I can honestly this team is living our Motto Leave no customer behind and in this case I honestly do not feel we have left this customer behind our team went above and beyond. We appreciate your taking the time to write a review and to rate us.

January 29, 2020

2017 Chevy Traverse I have used this dealership twice before this trade. I felt like I was back home. They did everts they could to make the deal work. More

by NANCE1946
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberta Stuart
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January 29, 2020

The Team at McKenzie is always friendly and helpful! They have worked around my busy schedule and made the buying process painless. McKenzie always provides great customer service! Thank You More

by Jake
Recommend Dealer
Yes
Employees Worked With
mike norwood
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January 28, 2020

Great folks! Friendly, efficient and professional! Work was thorough, and timely. Thank you for your service to our community! I highly recommend your service de More

by CCULTON0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberta Stuart
Report | Print
January 28, 2020

Best experience ever!! They all worked hard to ensure I was happy with my experience with the new truck purchase and service on my old truck. More

by RSSW1968
Recommend Dealer
Yes
Employees Worked With
Mark Gilmore, Roberta Stuart
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January 27, 2020

Roberta was very courteous and prompt. Very quick service. I like the inspection report I received. I now have peace of mind traveling today. Great job! More

by MARTHA616365
Recommend Dealer
Yes
Employees Worked With
Roberta Stuart
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January 27, 2020

Everyone that I’ve encountered have been friendly and professional. The car is given an in depth going over .....a wellness check so to speak. More

by MANATEE5783
Recommend Dealer
Yes
Employees Worked With
Roberta Stuart
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January 27, 2020

Easy experience. The staff was professional and knowledgeable. They have a good selection and was helpful in my purchase. There was a small wait period for finance. More

by ROYALLENS
Recommend Dealer
Yes
Employees Worked With
Jim Windrow
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Gilmore
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January 27, 2020

Mark was quick and very helpful with the car buying process. Indeed the less stressful car buying experience ever. Very polite and professional. Would highly recommend. More

by Justin.nash
Recommend Dealer
Yes
Employees Worked With
Mark Gilmore, Roberta Stuart
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January 26, 2020

Unnecessary service as the engine coolant was not properly filled after engine block heater recall last month. The recall work left a large bubble in the system. The surge tank was less than half fi More

by PFNIZIOLEK
Recommend Dealer
Yes
Employees Worked With
The diesel mechanic , Roberta Stuart
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