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McKenzie Buick GMC - Service Center

Milton, FL

4.0
215 Reviews

215 Reviews of McKenzie Buick GMC - Service Center

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February 19, 2020

I am currently waiting on a response from General Motors to let me know what the next step in getting my issues resolved about my car. I have had it less than a year and it has been in the service departmen More

by MHHBAMA
Recommend Dealer
No
Employees Worked With
Roberta Stuart
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Mar 10, 2020 -

McKenzie Buick GMC responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (850) 665-2045 to discuss your concerns, as your satisfaction is of utmost importance to us. We hope for the chance to speak with you.

February 18, 2020

Poor service, understaffed We have to call them for updates on repair status and are told they will call us but never do. We have now spent $7000 in 12 months at this dealershi More

by SRICHARDS1310
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Roberta Stuart
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Feb 18, 2020 -

McKenzie Buick GMC responded

As the new General Manager of McKenzie I have been hearing this concern more and more about customers not being called and updated on their vehicles. I have hired 3 team members to address these concerns and ensure this is not a continuing problem. 1st I will state I have been here 1 month, I am retired military and came from a GM Mark Of Excellence Buick GMC store in the midwest to help turn this great dealership around and back to it's once great reputation. 2nd I have hired another Service Advisor George, to assist Roberta, he is already proving to be a great asset to not only Roberta, and McKenzie Buick GMC but to our customers as well. 3rd we have hired Chris former US Marine filling many positions in the store and following up with customers is one of his top priorities. I can only apologize for what has happened and assure you this will not happen on my watch. Sorry to hear we may have lost you as a customer but in lieu of the circumstances I totally understand and honestly I would do the same thing. HOWEVER I will say this the culture in this store is changing and the accountability for the actions of our team will be upheld by myself the General Manager. You may want to talk to a few of the customers that I have had the pleasure of dealing with during my short tenure here, you will then realize the person at the helm of this ship an 18 Year Mark Of Excellence General Manager. Personally I want to thank you for your time with this review without people not bringing this to my attention we cannot improve.

Feb 19, 2020 -

SRICHARDS1310 responded

I sure hope you are able to turn it around. I purchased from this dealer because I wanted to support local business and I understand the vehicle repairs are not the dealers fault. We have had many issues with the service department following up,and other issues. Our most recent service we were told we needed a tune up even though we had just paid $600 to have a fuel system cleaning and tune up which actually turned out to be a torque converter issue. Goodluck!

Feb 19, 2020 -

McKenzie Buick GMC responded

Thanks so much for the follow up, as I always told my soldiers Failure is not an Option, I will get this machine turned around. Appreciate you hearing me out.

February 16, 2020

Great job. Shuttle service was timely and efficient. Ride from the dealership was with, Chris, who did a great job! Ride to the dealership was with my service writer, Roberta. Very impressed she pers More

by WTIMOTHYWEEKLEY
Recommend Dealer
Yes
Employees Worked With
Chris, Roberta Stuart
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Feb 18, 2020 -

McKenzie Buick GMC responded

Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit! We hope that you have a wonderful day!

February 15, 2020

Thanks Robert with an A at the end lol, Robert the new service manager and Larry. You guys made everything convenient for my first visit. Keep up the excellent professional customer service! More

by Ms. Rios
Recommend Dealer
Yes
Employees Worked With
Robert sales manager and Larry 5 ??, Roberta Stuart
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Feb 18, 2020 -

McKenzie Buick GMC responded

Thanks for highlighting some of our staff who helped make this such a great experience! We hope to be of service to you again in the future. Best wishes, McKenzie Motors Buick GMC

February 15, 2020

Can see dealership has changed and not for the good. No attention to customer courtesy and attention to details.Will not continue to get service at the dealership. More

by VALPFARM
Recommend Dealer
No
Employees Worked With
Service rep in service
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Feb 15, 2020 -

McKenzie Buick GMC responded

We have changed and are consistently striving to get better, we have been operating under strength for a little over a month in service as we lost an advisor, since we have added a retired Air force officer, an honorably discharged Marine, and our New General Manager has come to us after a 23 year military career and operating one of the largest Buick GMC stores in the midwest. Sorry what you have seen apparently does not meet your expectations however we will take your review as a learning experience. However your comment changed not for the good, we would hope to prove you wrong here and would hope in the future we can show you how well this team operates. Thanks for your honest opinion and I sincerely hope we can change your opinion of our service department.

February 13, 2020

Great service friendly staff, pleasure to do business with. Had I known how well they treat their customers I would have been buying my family’s vehicles here for the last 30 years, this is my go to deal More

by PAULKWOODWORK
Recommend Dealer
Yes
Employees Worked With
Roberta Stuart
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Feb 17, 2020 -

McKenzie Buick GMC responded

Thanks for highlighting some of our staff who helped make this such a great experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

February 12, 2020

Great Service Service department, Roberta Stuart was very courteous and friendly (super nice person). Took a lot of time with our service issue. Also spoke and del More

by LMARTYG63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Wallace, Lloyd Hemenway, Roberta Stuart
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Feb 17, 2020 -

McKenzie Buick GMC responded

Thanks for highlighting some of our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care!

February 11, 2020

Tire Repair Stopped by because we thought the tire pressure warning device was bad, turned out we had a nail in the tire. Thanks for the help. More

by FRANK.T.RUTLEDGE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberta Stuart
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Feb 17, 2020 -

McKenzie Buick GMC responded

Hi there! We're so happy we were able to help you out! We sincerely value your business and look forward to your next visit!

February 11, 2020

Roberta in service is awesome felt like i was dropping car off with a family member. Will be back to get service always. Great job!!! More

by CARDINALS32JAY
Recommend Dealer
Yes
Employees Worked With
Roberta Stuart
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Feb 17, 2020 -

McKenzie Buick GMC responded

Hi, we're happy you found our staff to be so supportive during your experience here at McKenzie Motors Buick GMC. We sincerely value your business and look forward to your next visit!

February 08, 2020

Maintenance Service I had routine service done on my Canyon Denali. Roberta took excellent care of me and my vehicle was done in a timely manner. She is always courteous More

by firefox59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberta Stuart
Report | Print
Feb 17, 2020 -

McKenzie Buick GMC responded

It is great to hear everything was done quickly and to your satisfaction! Please don't hesitate to reach out if there's anything additional we can do for you. We hope to see you soon!

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