Completely changed my car buying attitude. I hated it before! Richard was friendly, helpful, he was not pushy (VERY important to me)...He went above and beyond to help us out, even when we didn't think we could get two new cars we were able to so now we can both safely drive our son around. I can't say enough how much I love my car! It was literally exactly what I had looked up before, but with the price we got on it, it's a dream come true! I would wholeheartedly recommend Richard to anyone looking at getting a new car!!!