Mechanicsville Toyota

I worked with Joe Davis. Friendly enough guy, but there were several times where I asked a question and had to follow up multiple times to get an answer. I got short answers Friendly enough guy, but there were several times where I asked a question and had to follow up multiple times to get an answer. I got short answers or no response. I was told to download an app to be able to start the vehicle remotely, lock and unlock, check gas mileage, etc. That ended up being a short term free trial before I'd get charged for the service. I asked Joe for help/clarification, and 6 weeks later, I still can't get an answer. Hope he would know what information he is providing to people beforehand because he seems pretty unfamiliar. He did help me get exactly the vehicle I wanted, but it was quite a frustrating hassle with all the back and forth communication. I also worked with Zach who dealt with the financing. He tried everything possible to get me to buy a warranty, which I did not. He then began making rude statements about people who are "nuts" who don't get one, how outside influences made determinations within his office, etc, insulting my intelligence and ability to make my own financial decisions. Obviously must have lost a large commission on me, but treated a customer rather rudely. More

I originally had a deposit down at McGeorge Toyota, but I found the Tacoma I liked at Mechanicsville Toyota. Process was fast and I love the truck. However, communication is horrible. I've contacted my sales found the Tacoma I liked at Mechanicsville Toyota. Process was fast and I love the truck. However, communication is horrible. I've contacted my sales person twice, the finance guy (had question regarding title) and the service department. How many responses have I received? Zero, nada, none, zip. 1 trip to service to have some accessories installed (door sills and ceramic coasting). When I picked it up I asked the service manager about the ceramic coating and how I should maintain it. Just looked at me and said, you don't need to do anything and that was it. Hopefully it is true. My service will now be done at McGeorge Toyota. I've used them for my Toyota's in the past and never had an issue. More

Dealership advertises “we don’t sell above MSRP. ” But when you call, they tell you all of their cars come with a “diamond ceramic coating” with 7 year warranty for $1495. 1) While technically you ca ” But when you call, they tell you all of their cars come with a “diamond ceramic coating” with 7 year warranty for $1495. 1) While technically you can’t call it a markup because you are getting something in return (the coating), but it essentially is a markup. Just be upfront about it. 2) a brand new car whether you park it outside or not will look great for many years without any coating. A 7 yr warranty is moot on a brand new car as you’d never need to use the warranty. Plus, if your car is leased/financed, you’d probably have full coverage insurance with likely a deductible much lower than $1495. So you’d probably go through your insurance anyway. The $1495 is basically a worthless extended warranty on the factory paint. And 3) since the coating will already be applied before delivery, you can never take it off and ask for a refund. More

Over the years, I've bought four Toyota Camrys from Don Berkeley at Mechanicsville Toyota. Great salesman, great company, great service and every purchase was a wonderful experience. I highly recommend b Berkeley at Mechanicsville Toyota. Great salesman, great company, great service and every purchase was a wonderful experience. I highly recommend buying from Don someone you can trust. . . Mechanicsville Toyota! Dr. Ivan Perkinson More

They were able to get us the car we wanted in a relatively short period of time. Both Don Berkeley and Zak Lewis were very helpful. relatively short period of time. Both Don Berkeley and Zak Lewis were very helpful. More

I had the pleasure of working with Don Berkeley in purchasing a new 2022 Corolla LE. From the minute I reached out via email, Don couldn't have been more professional or responsive! Super friendly, s purchasing a new 2022 Corolla LE. From the minute I reached out via email, Don couldn't have been more professional or responsive! Super friendly, super honest, super helpful. Made the process easy and painless. It's a tough time to be in the car market right now but unlike many other dealerships, Mechanicsville Toyota honored their pricing policy. Excellent work, Don! We appreciate your support and service. More

I agree wholeheartedly with some of the others. You see a car on their website. You call and they try to talk you out of being interested in the car. There is no mention that it is unavailable. Lat You see a car on their website. You call and they try to talk you out of being interested in the car. There is no mention that it is unavailable. Later in the day you go back online and Marvin calls you back. Says he will check on the car. You've already been told it is there. Marvin calls back after checking and the car isn't there. This is in a matter of about three hours. Talk about snakes in the grass. Would never recommend this dealership and will not have any more dealings with this dealership when looking for a Toyota. Would be good for the main company to know how customers are treated. More

The staff was friendly and a pleasure to talk to Don Berkley was outstanding and efficient. I look forward to working with them in the future. I would recommend them to anyone looking to purchase or lea Berkley was outstanding and efficient. I look forward to working with them in the future. I would recommend them to anyone looking to purchase or lease a vehicle. More

Dealing with the salesman was a wonderful experience but the dealership "management" will low ball the trades and take advantage of people. Traded a vehicle that was wrecked from a dear. Car was totally rep the dealership "management" will low ball the trades and take advantage of people. Traded a vehicle that was wrecked from a dear. Car was totally repaired and looked great inside and out. Carfax and KBB have the car with its condition a 8k trade with known history. Dealer offers 4k for trade stating the banks will not work with vehicles with the known history. But, the dealership turns around and listed it for 12k. Beware of this dealership. Better off trading somewhere else. I feel taken advantage of by this dealership. No reflection on the salesman, couldn't ask for a better person to deal with. Will not recommend this dealership to anyone. More