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Med Center Mazda - Service Center
Pelham, AL
1,953 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,953 Reviews of Med Center Mazda - Service Center
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July 29, 2025
Brought my 2017 CX5 in because my display was stuck in a constant loop of “loading navigation” for 3 yrs. I received the notification about the law suit and that I had an extended warranty. After an over 3h constant loop of “loading navigation” for 3 yrs. I received the notification about the law suit and that I had an extended warranty. After an over 3hr wait they told me that wasn’t the problem and I would owe $100 and it was fixed. It’s not in a constant loop anymore but my navigation still doesn’t work and I can’t connect my phone to Bluetooth. They also told me I needed a few updates and that’s why it took so long. I asked who is responsible for doing the updates because I had brought my car in to this dealership for every maintenance for 8 years, since it was purchased brand new, and apparently no one had ever thought to do an update. Just wish everything had actually been fixed because I won’t be back. More
by Karenjwhite2017
Verified CustomerEmployees Worked With
July 28, 2025
The staff was very professional. The building was very clean. There was snacks and drinks available. I appreciate the communication with the mechanic. The building was very clean. There was snacks and drinks available. I appreciate the communication with the mechanic. More
by rayhammett1972
July 27, 2025
Excellent professionalism. Great service. Rubin was fantastic to work with. Car detailed wonderfully. Very happy Great service. Rubin was fantastic to work with. Car detailed wonderfully. Very happy More
by CORYNPALMER
July 26, 2025
Kind personnel, take care of you in a timely manner and make the wait comfortable make the wait comfortable More
by bluereader58
Employees Worked With
July 26, 2025
Everyone was extremely knowledgeable and professional. I loved the video showing how my car was assessed. I loved the video showing how my car was assessed. More
by bbotta
July 26, 2025
Rating: ★★☆☆☆ I originally brought my car in for a suspension-related noise, which led to nearly $3,000 in repairs. After picking it up, I noticed a different noise—not the one I brought it in for. I suspension-related noise, which led to nearly $3,000 in repairs. After picking it up, I noticed a different noise—not the one I brought it in for. I reported it immediately, and the dealership kept the car for three days, but said they couldn’t hear anything. They sent a walk-around inspection video and returned the car, but the noise persisted. I waited until it became more pronounced and brought it back again. They kept it for another three days, only to again say they didn’t hear it. The roads in Birmingham may be smoother, but here in Selma, with all the potholes, the noise is very noticeable. Even my wife heard it. Bottom line: You’re the dealership—and this is one of your own cars. That’s why I brought it to you and not a shade tree mechanic. With a car I maintain well and a bill over $3,000, I expected you to find the problem. I was hoping you all could fix your own. More
by MARCUS J WILLIAMS SR
July 25, 2025
If Zero was a rating this would be Zero. Left my wife there for 4 hours to make 2 keys. Only were able to make one but charged her for two and said “come back and we will get that one made Left my wife there for 4 hours to make 2 keys. Only were able to make one but charged her for two and said “come back and we will get that one made.” We will never be back. More
by B
Employees Worked With
July 23, 2025
Had an appointment for an oil change at 8:30 (on my off day).Checked in and the service advisor took the keys and I expected to be out of there in an hour. At 11:00, I asked how longer it would be and I wa day).Checked in and the service advisor took the keys and I expected to be out of there in an hour. At 11:00, I asked how longer it would be and I was told they took in more vehicles than they should have and they were behind. The advisor said he would locate my vehicle and check on it. The vehicle was finally ready at 11:30. The service advisor took $40 off the bill for the inconvenience. A three hour wait for an oil change is unacceptable. More
by AWESAE
Employees Worked With
Not listed
July 23, 2025
I was pleased with the service on my car. The person or persons who serviced it did a great job. I could tell the difference in how smoothly the drive was on my way home. The person or persons who serviced it did a great job. I could tell the difference in how smoothly the drive was on my way home. More
by VCUNNING
