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Med Center Mazda - Service Center

Pelham, AL

4.6
1,904 Reviews

1,904 Reviews of Med Center Mazda - Service Center

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January 22, 2024

Did a thorough inspection of my vehicle by video which was so helpful and also honored a 3 year warranty on. A battery which I needed More

by peadiddle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
4.0
This rating includes all reviews, with more weight given to recent reviews.
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January 20, 2024

The video was confusing. I was not clear on them addressing the reason I brought my car in. The service agent DJ was not very helpful. More communication would have been help More

by Denise B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
DJ
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Jan 22, 2024 -

Med Center Mazda responded

Hi Denise, thank you for your feedback. We apologize for any confusion that occurred during your recent service visit. Our goal is to provide the best experience for all our customers, and we would like to learn more about how we can do better next time. Please feel free to reach out to our General Manager, Chris Martin, at cmartin@medcentermazda.com so that we can personally address any questions or concerns you may have. We appreciate your time.

January 18, 2024

We’ve been customers of MedCenter Mazda for 20 years and they’ve always been great to us. They are always our first choice for buying new and used cars. And they continue to support their customers with gre More

by YELLOWHAMMER.BH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 17, 2024

Great work staff I s g r e a t a n d friendl y More

by Sschulz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Chance
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Lastrapes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Blackwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rubin Lapidus
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Cooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Beaman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barry Burns
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January 17, 2024

I took the car in the week before and they said everything was fine! The next week a warning light indicated the problem I had the week before that unresolved. After the help of the warning light t More

by sgregwilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Hobbs
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barry Burns
Report | Print
Jan 18, 2024 -

Med Center Mazda responded

Thank you for bringing this issue to our attention. We apologize for any inconvenience caused by the problem reoccurring after your initial visit. We're glad that eventually, the issue was resolved with the assistance of the warning light. To ensure that we address your concerns fully and provide you with the best possible resolution, we kindly suggest reaching out to Chris Martin, our General Manager. He can be contacted at cmartin@medcentermazda.com. We value your feedback and want to make sure we address this matter to your satisfaction. Thank you again for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

January 17, 2024

I have bought two Mazdas from this dealer. I have had good service so far. More

by warsnave
Recommend Dealer
Yes
Employees Worked With
Season Brandenburg
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January 17, 2024

Friendly, professional and timely. Everything was a breeze, and the technicians took great care of my car. More

by dbliam561
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Chance
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Eaves
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
January 17, 2024

Pleasant experience! All staff was friendly and helpful. I had a comfortable area to wait for my car to be serviced. More

by heyshannon15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 17, 2024

Very pleasant and work was done quickly. I will be buying my next Mazda there. More

by aingram1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Farmer
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January 17, 2024

I have purchased two new vehicles from med center and been pleased with the sales and service departments. Easy to schedule appts and use loaner car while in service dept. More

by Lgladden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barry Burns
Report | Print
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