Merced Toyota - Service Center

Frustrating!!!! My parents went to the service dept. to get a recall done on their Tacoma. They had an APPOINTMENT!!! They are both in their "80's" (with health relat My parents went to the service dept. to get a recall done on their Tacoma. They had an APPOINTMENT!!! They are both in their "80's" (with health related issues) and had driven over an hour to get there. They sat there at the dealership "4 HOURS" waiting for their pickup to be finished, only to then be told that "NOTHING" had been done on their vehicle because the dealership did not have enough parts to fix their truck. WTH!!! Why didn't they call them and tell them, before they drove over an hour (both ways) and waited there for 4 uncomfortable hours!!!!!! I am beyond angry at the very poor customer service of this service department!!!! More

awesome service My service was completed in the expected time and Jennifer provided excellent customer service. Rob Hampton is doing a great job managing the service My service was completed in the expected time and Jennifer provided excellent customer service. Rob Hampton is doing a great job managing the service dept! I service 2 of my vehicles here and I wouldn't think of going anywhere else. More

Excellent service! My vehicle was completed prior to the projected time. The service staff was polite, knowledgeable and nice and I was offered a shuttle ride even thou My vehicle was completed prior to the projected time. The service staff was polite, knowledgeable and nice and I was offered a shuttle ride even though I didn't need one while waiting in the lobby area! More