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Mercedes-Benz Fort Walton Beach
Fort Walton Beach, FL
97 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 97 reviews
July 05, 2013
Ron has been a great pleasure to deal with in purchasing my certified preowned BMW. That said, do not take delivery of the vehicle if there is anything that you have greed to have addressed during the purch my certified preowned BMW. That said, do not take delivery of the vehicle if there is anything that you have greed to have addressed during the purchase process (we owe list). What started as a great experience, has turned irritating as I have tried for the past month and a half (almost two months) to get the we owe list completed. That said, each time I call Ron is extremely friendly, professional, and has good follow up. I know that a lot of this is out of his control, but I had hoped the dealership would be as eager to recondition the vehicle as agreed as they were to sell it to me in the first place. However, I must give them a great deal of credit for sending a driver an hour away to my office pick up the car to perform the work and another hour to return it to me....unfortunately they had completed only half of the agreed upon work when they returned it to me. I'm still trying to get the other items resolved. I feel partly responsible as my gut told me not to take the car home until everything was the way we agreed, but at everyone's encouragement and reassurance that they would fix everything, I took it anyway.Yet even with my ongoing frustration, I would still highly recommend doing business with them as it was a good buying experience...just make sure the car is how you want it before you buy it and drive it off of the lot. More
by dwillhoit
Employees Worked With
Ben Carollo, Ron Vernon
July 02, 2013
A excellent experience overall from start of the sale to the end of the sale. Tom helped expedite the process as quickly as possible. The Finance department was also a quick and efficient process. the end of the sale. Tom helped expedite the process as quickly as possible. The Finance department was also a quick and efficient process. More
by volsrno1
Employees Worked With
Tom Wilcox
June 29, 2013
This morning getting 2 new rear tires, flat spotted after being at Quality BMW in Fort Walton, this afternoon getting new windshield cracked while at Quality BMW in Fort Walton. Avoid Quality BMW in Fort Wal being at Quality BMW in Fort Walton, this afternoon getting new windshield cracked while at Quality BMW in Fort Walton. Avoid Quality BMW in Fort Walton. total $650 and I haven't replaced the radar detector or GPS that were stolen while Quality BMW had my car. Also another dealer found one bolt on track bar mission and another loose after the car left Quality Imports. More
by KerryGrink
Employees Worked With
Mike Mashburn, Tom Bryne
June 01, 2013
The service experience couldn't have been any better. We were given a "next-day" appointment, taken right in upon arrival, offered a loaner car and then were called to pick up the car sooner than expect We were given a "next-day" appointment, taken right in upon arrival, offered a loaner car and then were called to pick up the car sooner than expected! Keep up the good work! More
by smithkath
Employees Worked With
Bill Higginbotham
May 15, 2013
This was my second purchase / vehicle from Mr. Bill Brock and both experiences were very pleasant. I have worked with other dealerships in the area only to be completely disappointed and exhausted by their " and both experiences were very pleasant. I have worked with other dealerships in the area only to be completely disappointed and exhausted by their "tactics". Quality BMW takes care of all of the details, I literally signed the paperwork and left in my BMW with no hassle, no surprises. Mr. Brock, the manager Ben and the paperwork guy, Ryan had everything ready to go for me. I look forward to working with them again for my next purchase. Thanks, Fellas! More
by MelissaAllegretto
Employees Worked With
Ben Carollo, Bill Brock, Ryan Walsh
April 18, 2013
Keisha is a very personable and professional service consultant. I enjoyed working with her very much. Excellent service and attention. It is almost worth the two hour drive to get there - too far away consultant. I enjoyed working with her very much. Excellent service and attention. It is almost worth the two hour drive to get there - too far away. More
by Jbeahon
Employees Worked With
Keisha Phillips
March 25, 2013
My car required some repairs. They were done in a timely fashion and to my satisfaction. Technicians stayed in touch throughout the prices and I was given a car to drive. fashion and to my satisfaction. Technicians stayed in touch throughout the prices and I was given a car to drive. More
by HappycustomerIII
Employees Worked With
Kalisha, Ned Maraman
January 06, 2013
I am a repeat BMW cutomer and came back to Bill Brock. Bill was out of town and Tom helped us as well as the office managegor. They handled me with respect. Bill was out of town and Tom helped us as well as the office managegor. They handled me with respect. More
by eracj
Employees Worked With
Ben Carollo, Bill Brock, Ryan Walsh, Tom Wilcox
January 06, 2013
Mr. Vernon was helpful and knowledgable without being pushy. He promptly replied to any email questions I had and he even helped me locate additional sources for incentives towards the purchase of a BMW pushy. He promptly replied to any email questions I had and he even helped me locate additional sources for incentives towards the purchase of a BMW X5. The entire purchasing process was pleasant. More
by Sdmcgraw
Employees Worked With
Ron Vernon
