Mercedes-Benz Fort Walton Beach

The sales people at Quality BMW were extremely friendly and courteous. I couldn't have asked for more. However I am a bit disappointed with the services I was faced with after the sale. Just like any typic and courteous. I couldn't have asked for more. However I am a bit disappointed with the services I was faced with after the sale. Just like any typical car dealership, they'll make time for you no matter how preoccupied they are just to make a sale. I understand that concept. It's a place of business and I applaud their efforts for entertaining me. On the other hand, it doesn't seem to matter whether I buy a vehicle from a street corner or from a reputable dealer, the after-sale mannerisms always seems to be the same. I am just a number. I took delivery of the 2011 BMW 335d (CPO) October 12,2012 (Friday). I was verbally informed that the 2nd set of key would be mailed promptly to me on Monday (10/15/12) via Fedex along with my touch-up paint. I called and attempted to get in touch with anyone several times beginning 10/17/12 to check on the status but all I got was their voice mail. I did not leave any messages. I stopped by at the dealership(10/18/12),after driving from Mobile,AL, only to be told that it will be mailed Friday(10/19/12). They could've at least given me my touch-up paint while I was there. As for the vehicle itself, this is my 1st BMW vehicle. I am a present owner of the following vehicles: 1. 2010 FJ Cruiser (Trail Edition) 2. 2008 Lexus ISF 3. 2006 Range Rover Sport 4. 2004 Honda S2000 5. 2011 BMW 335d The issues I have with the BMW 335d after delivery were: vibration from the front end at speeds of 75-80 MPH. The car would pull slightly to the right. I didn't test drive the vehicle prior to delivery given that it was being advertised as a CPO with reasonable mileage and I'm purchasing it from a reputable source (Supposedly). More

This is the third BMW we have leased from Quality BMW through Bill Brock. He is very intuitive and senses our desire to keep the transaction simple. A true gentleman and a pleasure to work with. through Bill Brock. He is very intuitive and senses our desire to keep the transaction simple. A true gentleman and a pleasure to work with. More

Ron did an excellent job. He responded immediately to our on-line inquiry. As soon as we were ready to purchase Ron located the exact car we were looking for. Great experience! our on-line inquiry. As soon as we were ready to purchase Ron located the exact car we were looking for. Great experience! More

The entire staff at Quality BMW not only exceeded my expectations, they clearly worked to ensure further satisfaction than what was already obtained. I had been preapproved on a loan with a satisfactory expectations, they clearly worked to ensure further satisfaction than what was already obtained. I had been preapproved on a loan with a satisfactory interest rate from USAA. The finance associate was not satisfied that this was the best rate, and although I was already satisfied with it, he worked to find an even lower rate. This is not just exceeding my expectation, it suprised me that he would go through the extra effort. The sales associate, Mr. Maraman, was very professional, personable, and quite knowledgeable. He seems to sell cars based on customer interest, rather than being overly "pushy" or suggestive. If I didn't plan on keeping this car for a very long I would certainly deal with Quality Imports agains before any other company. More

Very good transaction. We had our 16 month old with us, which can be difficult. They moved the process along smoothly. I would reccommend this family of dealers to anyone wanting first class service! which can be difficult. They moved the process along smoothly. I would reccommend this family of dealers to anyone wanting first class service! More

We have been trying to get our 528I repaired from 13 We have been trying to get our 528I repaired from 13 August-22 August. we took the car in because the alarm kept going off, On or about 15 August We have been trying to get our 528I repaired from 13 August-22 August. we took the car in because the alarm kept going off, On or about 15 August, We were notified to come pick the car up because it was fixed. Before we got there the sales representative heard the alarm going off and told us there was still a problem. So we left the car an additional week. Today, 22 August, we went to pick up the car and we discovered before we left that the siren did not work. We were told the siren broke during the hour we were in the waititng lounge. As a result, we decided to take the car home and discovered on the way home that the speedometer dosen't work. The car is at the dealership and we don't know exactly what we will do now besides contact the Manager. More

I felt totally at ease upon entering the dealership. Ron approached us with a friendly smile and was very informative about the cars we inquired about to test drive. Not once did I feel under pressure to b approached us with a friendly smile and was very informative about the cars we inquired about to test drive. Not once did I feel under pressure to buy or lean toward a certain car. Ron answered all of my questions and was very honest about the history of all the cars. Ron really worked to get us the best deal on the Certified Pre-Owned BMW X3. I have already recommended a few friends in the market to visit Quality Imports due to their impeccable service! I only wish they were closer to home. :) Thank you Ron and Quality Imports! More

We had been searching for specific vehicles and I met Tom at the dealership. He was friendly, knowledgeable, and easy going with us throughout. It was the easiest, most pleasant car buying experience we have at the dealership. He was friendly, knowledgeable, and easy going with us throughout. It was the easiest, most pleasant car buying experience we have yet had! Thanks Tom, and Quality BMW! More

Purchasing our car from Quality Imports was a great experience for me and my family. Ron was very friendly and helpful thru the purchasing process and was very invested in helping us get the best deal experience for me and my family. Ron was very friendly and helpful thru the purchasing process and was very invested in helping us get the best deal possible. I would definitely go back and purchase another vehicle thru them. More

This was our 2nd time working with Ned. He is great to work with and answered all of our questions. We would buy from him again in the future. work with and answered all of our questions. We would buy from him again in the future. More