Mercedes-Benz Fort Walton Beach

I was wanting a Cadillac CTS Coupe and dealt with my local Cadillac dealership. In case I didn't like the Cadillac, I wanted another option. I went to the BMW dealership because I liked the look of th local Cadillac dealership. In case I didn't like the Cadillac, I wanted another option. I went to the BMW dealership because I liked the look of their coupe, too. Neither dealership had the cars I wanted to look at and told me they would have one soon. Tom Wilcox kept me informed on the arrival of a BMW to test drive, while I had to make the effort of contacting the Cadillac dealership time and again. I test drove the BMW and loved the car. I had driven a Cadillac for years and out of loyalty delayed making my decision until test driving their car, too. After 7 weeks of waiting, the Cadillac salesman said he had a 2011 and a 2012 and if I gave them at least $500 on a credit card, they could hold the car for me to test drive. The next day I drove to the dealership only to find that the 2011 was sold and the 2012 hadn't actually arrived. I still couldn't test drive one. That was the last straw. I told them they had lost me as a Cadillac customer and I was going to buy a BMW. Tom Wilcox was so patient with me making my decision and wasn't the least bit pushy. We priced the car with only the options I felt I needed, then with the navigation package and the price of the one on the lot with the sports package. The prices were so much more reasonable than what I was quoted by Cadillac. The added options did not increase the price very much so I decided to buy the one on the lot and drive it home that very day. They gave me a great trade in deal on my ancient Cadillac Allante and there was a good reduction in price incentive on the financing. Tom Wilcox was wonderful explaining the incredible navigation computer system and he showed me how to operate all the unique gadgets such as remote starter, seats, trunk expansion, etc... This car is beyond great. After dealing with the dishonesty and the cool indifference at the Cadillac dealership, the treatment I received at the BMW dealership was incredibly pleasant. I actually felt like a valued customer by everyone there, especially Tom, as opposed to feeling like an inconvenience at the Cadillac dealership. When I got home, there was a message asking me to reconsider Cadillac and another call 4 days later. I told them what I thought of their attitude and that I was really happy with my new BMW and how much better the BMW treated their customers. For the first time in years, I find myself making an excuse to drive somewhere or going for a drive just for the fun of it. The experience from dealing with Cadillac, buying the BMW to driving my new car was shared with all my friends at a large dinner party over the weekend. I'm going shopping today, not because I need anything but because I want to drive my new BMW. I will likely see Tom around town and will have to give him a hug when I see him. I have a great car and BMW has a great staff at Quality Imports. "Quality" is appropriate, not just the vehicles, but the quality of the people at the dealership could not have been any better. More

This is the second BMW I have purchased from Tom Wilcox. I came back to Tom because he has always answered my questions through the years of ownership when I would either call or come by the dealership. He I came back to Tom because he has always answered my questions through the years of ownership when I would either call or come by the dealership. He knows all the features of the car and explains them well. Tom is very professional and is truly a pleasure to work with. I have and will always highly recommend Tom to others and for me; he is my personal BMW representative. Cynthia Roberson More

Why I rate BMW at the top of the class - This recent purchase has brought my BMW ownership to over 20 years of outstanding driving pleasure. I have now owned a total of 5 BMW's and can not see myself in purchase has brought my BMW ownership to over 20 years of outstanding driving pleasure. I have now owned a total of 5 BMW's and can not see myself in any other vehicle. The overall experience of being engaged with the BMW family of Dealerships,service,sales and their financial department has convinced me with out hesitation, to completely disregard any consideration to alternative purchase options. From New York to Florida I have found a consistent customer oriented environment. I would like to thank Mr.Ryan Walsh for his assistance and trouble free demeanor. Ryan provides a pleasurable experience to say the least and sets a standard that others within his field should take note of. The experience of working with Ryan is comparable to bringing along a friend to go car shopping with. No pressure and most importantly Honesty. Sincerely; Daniel Connolly More

Dealer had great no hassle/no haggle pricing through internet. Price was among the lowest I could find for the model I was interested in. Dealer was recommended by USAA Car buying Service. Sales staff internet. Price was among the lowest I could find for the model I was interested in. Dealer was recommended by USAA Car buying Service. Sales staff, especially Ron, was very helpful, thoroughly explained the car features and options available in different models. Sales staff wasn't pushy, only interested in providing the information that I required to make a purchase decision. Overall experience was very good and I highly recommend this dealer. More

Bill was very helpful in helping us make a good buying decision for a new car. He was informative and not pushy. We are very happy with our new 328i convertible:) Shirley & Ed decision for a new car. He was informative and not pushy. We are very happy with our new 328i convertible:) Shirley & Ed More

I've bought my last 3 vehicles from Quality BMW and the last two from Ned. He's gone over and above to answer questions and provide help when I've needed it, not only when I've been shopping for a car, bu last two from Ned. He's gone over and above to answer questions and provide help when I've needed it, not only when I've been shopping for a car, but when I've been in the dealership having maintenance work done on my existing vehicles. He's knowledgeable about the vehicles and very responsive when I've made requests of him. I'll definitely go to him again when I'm in the market for another vehicle. More

Ron contacted me within 24-hours to tell me he had located the certified pre-owned BMW I was searching for online. All of our communication and negotiation was via Quality BMW's website, phone, e-mai located the certified pre-owned BMW I was searching for online. All of our communication and negotiation was via Quality BMW's website, phone, e-mail and fax. He helped me close the deal quickly within three days, and was always easy to contact for information. Ron took pride in delivering my vehicle by having a special detailing service performed. When I arrived at the dealership, Ron took the time to explain everything about the vehicle and BMW's outstanding quality and service. The dealership was even serving Louisiana-style gumbo & rice, submarine sandwiches, cake and beverages when I went in to finalize the deal! More

Classy service like you'd expect from a BMW dealer. Ned was very knowledgeable and not pushy at all. I recommend him as a salesperson to anyone! was very knowledgeable and not pushy at all. I recommend him as a salesperson to anyone! More

My wife and I were in Destin, Fl.Georgr for our granddaughter's wedding. On Sunday nite we discovered a message of "low tire pressure". Having run flat tires we were at a loss as to the proper act granddaughter's wedding. On Sunday nite we discovered a message of "low tire pressure". Having run flat tires we were at a loss as to the proper action. Being almost 80 years of age, I felt I had best call BMW assist. We were told to go to Quality Imports in Ft. Walton Beach the next morning before starting home. We called at 7 am Monday and talked with the service manager, Zack. We were at the business by 9 am and have never been treated with greater courtesy and prompt attention to our problem, which turned out to be very minor. We were out and on the road in less than twenty minutes. We are indebted to Zack for this treatment. We live only 100 miles from that dealer and you can be sure they will be at the top of our list when we need service or a new BMW!!! More

From the first time I talked with Bill about ordering a new car until it was delivered it was a very good experience. Originally I was told my car would be in August and then he found one that was being s new car until it was delivered it was a very good experience. Originally I was told my car would be in August and then he found one that was being shipped that was like I wanted and I received my car the end-of-June. I would highly recommend this dealer ship and the salesman Mr. Bill Brock to anyone looking to buy a new BMW. They make sure that you are satisfied right from the start. More