Mercedes-Benz Of Billings - Service Center

Run and fast in opposite direction First off there is no numbers lower than 1 if there were it would be -10. I took my 2018 MB Sprinter in for a noise that was diagnosed by dealership First off there is no numbers lower than 1 if there were it would be -10. I took my 2018 MB Sprinter in for a noise that was diagnosed by dealership as a faulty transfer case. Scheduled time to get this done ... Ryan figured 1 week so I booked flight to PHX ($500.00) stayed in PHX ( $1,200) missed 40 hrs of work ($2,000). While I am in PHX I call Ryan to let me know progress and my concern that the problem would be cured,he assured me it had his attention. I returned ,picked up my rig at midnight after arriving from airport drove back to Bozeman. Low and behold sound was still there just as before, note I rode with their mexhanic and he was we aware of the what I was dealing with,and he drove it after new part but this time with a sprinter rep who said it was normal... Well I have had 12 Sprinters since 2002 3 of them were 4x4 and this sound was not normal. Ryan wanted. 10 on his review. No follow up call no hey can we make it right nothing. With monies out of my pocket MBenz paid to ship part from Germany,the part itself, then labor to install. I suppose a 10-12k screwup including my lost money. Not a great way to get a 10 Ryan. More

Simple and effective service visit. I recently had Mercedes Benz of Billings service my Sprinter van. The scheduling and drop off processes was simple and stream lined. The service was I recently had Mercedes Benz of Billings service my Sprinter van. The scheduling and drop off processes was simple and stream lined. The service was completed in full, and within the prearranged time period. Shawn Skelton and Ryan Burt were really easy to deal with and were very communicative during the whole process. I really appreciate the effort that the MBZ of Billings team makes, to ensure that this process so effortless for the customer. More

Mercedes Benz Billings While the SUV is an excellent vehicle, service is even more important. Ryan Burt and their service department is outstanding. Location is convenient. While the SUV is an excellent vehicle, service is even more important. Ryan Burt and their service department is outstanding. Location is convenient. Mick DiFronzo More

I have worked with Josh for 3 service visits, one for my annual maintenance and two for new tires for our ML350 BlueTec's. He is very nice to work with, making arrangements and explaining what is being done annual maintenance and two for new tires for our ML350 BlueTec's. He is very nice to work with, making arrangements and explaining what is being done. The tires I purchased were special order and they gave me the same total price as I found on TireRack. In all instances the work was performed well and on time. The price you pay for Mercedes service is higher than your neighborhood mechanic, but in our case, it has always been done right. We will return in the future for our service. More

Service department was very accomodating and excellent to work with. I feel very comfortable bring my three Mercedes for service here. The mechanics do a great job in explaining what is needed, Josh is great work with. I feel very comfortable bring my three Mercedes for service here. The mechanics do a great job in explaining what is needed, Josh is great and tries very hard and is quite effective as the service manager. He goes out of his way to make sure all expectations are met and then some. Bill is an excellent part manager and knows his stuff. One suggestion: Have coffee ready to go at 8am when you open for service! I am so glad Billings finally has a real Mercedes Benz dealership and one that has an excellent service department! More