Mercedes-Benz of Ann Arbor - Service Center

I would rate the experience with the service department very high. They are always friendly and knowledgeable and take the time to explain what has been done and answer any questions we may have. Top notch very high. They are always friendly and knowledgeable and take the time to explain what has been done and answer any questions we may have. Top notch service all around. More

Mark was so accommodating and got me in the same say I called. Russ as always, noticed I was there, came and said hello. He always remembers small particulars of my life to make me feel I'm important enou called. Russ as always, noticed I was there, came and said hello. He always remembers small particulars of my life to make me feel I'm important enough to remember. More

The overall experience with the service team is excellent, especially Mark. Everything from making an appointment to paying the bill is managed with the customer in mind first. The team certainly excellent, especially Mark. Everything from making an appointment to paying the bill is managed with the customer in mind first. The team certainly goes out of their way to ensure things are clearly communicated. I highly recommend the team! More

I purchased my first Mercedes CPO vehicle about 6 mos. ago. Since then, I have taken it to the dealer for scheduled maintenance and a minor repair. I have to say the people and the service are "top notch" ago. Since then, I have taken it to the dealer for scheduled maintenance and a minor repair. I have to say the people and the service are "top notch". The dealership has lived up to all it's promises and exceeded my expectations. They have made me a loyal Mercedes customer. More

I went into the Mercedes Dealer to get Wiper blades and a new Mercedes emblem put back on my car.I had the joy of working with Mr. Keith Solomon who serviced my car within five minutes. Customer Service is w new Mercedes emblem put back on my car.I had the joy of working with Mr. Keith Solomon who serviced my car within five minutes. Customer Service is what is great here at the dealership. Everyone is soo polite! I definitely will be bringing my car back to this dealership to get serviced in the future. More

The service has always been superb. The service advisor Jason Collins is a case in point. When I drive in, he suddenly appears from his office and tackles the problem. He has always been able to identify Jason Collins is a case in point. When I drive in, he suddenly appears from his office and tackles the problem. He has always been able to identify the trouble quickly; and when he has more than one option that could be taken in the repair, he calls me at home. The work is always done on time. I could not be happier with the treatment I have experienced. There seems to be a lot of teamwork, and I anticipate that I will be able to praise other people at the dealership in the future. More

jason has been our service guy a couple of times now and really goes out of his way to make a good experience...the last time i met him he stuck his hand into my car headlight to change it and seemed like h really goes out of his way to make a good experience...the last time i met him he stuck his hand into my car headlight to change it and seemed like he would break his hand , but it did not matter as he wanted to make sure it got done....this time around he changed a new piece for my ipod adapter and MADE SURE IT WAS THE CORRECT ONE!!..hats off to jason collins... NOW, ON THE OTHER HAND!!! i was really disappointed by the cashier/phone answerer gal, whose name i have no idea..but when i asked if my car might be done she said:"I HAVE NO IDEA" she said i just work up here and its really busy..then quickly asked for my name so jason could call back...i think she could use better phone etiquette or maybe make the effort to find out!!...lousy quality service!...as well, the parts guy brought out the piece for my ipod adapter and simply gave it to me..after i asked how to use it, he said he didnt know but there were instructions..then he laughed as it was in german...then he walked away without even thinking of helping....jason , then took it and said it was the wrong part!!..walked back to get the right part and made sure it worked...THE POINT IS THE PARTS GUY DIDN'T CARE AT ALL WHAT I HAD.....my wife even commented that she felt the cashier and parts guy were really poor service..... More

Great and friendly service. Got a tour including the basement. Quality workmanship. Used the online service booking tool and set up a time and date that worked well. Easy to navigate and review your se basement. Quality workmanship. Used the online service booking tool and set up a time and date that worked well. Easy to navigate and review your service history. More

I called. THey got me in. They were friendly and accommodating. THey answered all my questions. THey offered me information about deals that were available to save me money. They noticed I was re accommodating. THey answered all my questions. THey offered me information about deals that were available to save me money. They noticed I was ready for scheduled maintenance and called me to let me know and get my approval. The work was completed in the time they said. I requested a loaner and they arranged for that. Everything went smoothly. Jason was fabulous. More

Larry was great and very professional. My only gripe is the customer service in which I received from the lady by the payment window. All and all, great dealership. the customer service in which I received from the lady by the payment window. All and all, great dealership. More