Mercedes-Benz of Ann Arbor - Service Center

We had our car towed and dropped it off they called us what was wrong and how long it would be. Also that it was covered under the warranty. We came and picked it up 2 days later the staff was so friendl what was wrong and how long it would be. Also that it was covered under the warranty. We came and picked it up 2 days later the staff was so friendly walked us back to the service department and the staff remembered us by name. The staff had the car running and warm and cleaned. The staff told us that we were good to go we didn't owe.mike has great customer service. We will continue to bring our car back to Ann Arbor even though we live in Toledo. Maybe Ann Arbor can train the sales and service department customer service in Toledo. We are very pleased with the performance,customer service and Honesty. Will be doing more business with you. More

I took my car here for all 6 years of graduate school, and they really took care of me. My advisor was Shawn, and he was the best. When I had service appointments, it was always a very open conversation a and they really took care of me. My advisor was Shawn, and he was the best. When I had service appointments, it was always a very open conversation about what needed to be done urgently because it could pose a safety issue, and what could wait. I felt like he understood that yea, I own a Mercedes, but I'm also a student and I had to be practical. He was always very patient in explaining what needed to be done and why, and would work with me to come up with a solution. I also had many small emergencies and mishaps during the 6 years I spent there. There were times I had my car towed to them in the middle of the night. There were also times when a small "correct tire pressure" or "check blah blah" came on, and I brought my car in. If it was a small fix, they sometimes didn't even charge me. They always made sure I was okay, and never left me without a ride or a loaner car. Also, I never waited there for an exorbitant amount of time, so they must be really good at scheduling their customers! I really felt like they were taking care of me as a long-term customer. After I finished graduate school and moved back to Los Angeles, my new advisor in Los Angeles told me that my car was maintained in tip-top condition ;) despite the roads and the snow in Ann Arbor! Thank you to the whole team at Mercedes Benz of Ann Arbor, and especially Shawn, for being so solid on helping me with all my car needs all those years. More

Shawn Durham is the man Intelligent, courteous, proactive, friendly, thoughtful, problem solver, honest.....these are just a few of the words to describe Shawn. Mercedes of A Intelligent, courteous, proactive, friendly, thoughtful, problem solver, honest.....these are just a few of the words to describe Shawn. Mercedes of Ann Arbor has an outstanding employee in Shawn Durham and I would be proud to have him on my team. More

I have owned several Mercedes in the last 17 years and I have dealt with several service managers.Shawn Durham makes me feel proud to be an Mercedes-Benz owner to me he represents what the Mercedes-Benz log have dealt with several service managers.Shawn Durham makes me feel proud to be an Mercedes-Benz owner to me he represents what the Mercedes-Benz logo is all about ( first class). Very smart and intelligent and full of information dealing with multiple issues outside of service if he cannot solve your problem he will find someone that can he never gives up until you are happy I am very impressed and looking forward to purchasing my next vehicle from Mercedes-Benz Ann arbor More

Care and Compassion !!! After purchasing a 2007 M. Benz CLK550 convertible from Suburban Toyota of Farmington Hills (Michigan) in late Dec, the check engine light came on aft After purchasing a 2007 M. Benz CLK550 convertible from Suburban Toyota of Farmington Hills (Michigan) in late Dec, the check engine light came on after a week of ownership. The service manager Ryan at the Toyota Dealer told me to take the vehicle into a local M. Benz dealership. I took the car into Mercedes Benz of Ann Arbor and was greeted by Shawn Durham who was just Outstanding..Although repairs came to $6000.00, Shawn went out of his way to explain in detail the repairs that needed to be addressed right away. After contacting the Toyota store where the vehicle was purchased Cody the sales manager suggested we trade the vehicle in rather then help with the cost of repairs. Shawn also with the help of Beth in the car rental dept, put in in a new vehicle during the entire time my vehicle was in service . Five stars Shawn and Beth for the CARE AND COMPASSION, this is the meaning of customer service...Be Forever blessed. Luther More

Exelence in service and beyond I have an old Mercedes with a crazy diagnostic and stop running. I took the car on a flat bed trailer and drop in for service. Shawn Durham helped me I have an old Mercedes with a crazy diagnostic and stop running. I took the car on a flat bed trailer and drop in for service. Shawn Durham helped me making room for the car without an appointment and even to park it (did I mentioned that he had to push the car becaus was not running?) I have not enough words to express my gratitude. Thanks Mercedes Benz of Ann Arbor and (even more) thanks to Shawn. More