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Mercedes-Benz of Ann Arbor - Service Center
Ann Arbor, MI
133 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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133 Reviews of Mercedes-Benz of Ann Arbor - Service Center
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December 31, 2015
From 1967 to 2009 The service staff at Mercedes Benz of Ann Arbor is consistently one of the best I've ever worked with. Always pleasant and always helpful, I feel lik The service staff at Mercedes Benz of Ann Arbor is consistently one of the best I've ever worked with. Always pleasant and always helpful, I feel like part of the family. Mark always has time for my questions and always seems to squeeze me in when I "need" to get something done. Tim is the best mechanic I've ever worked with and he takes care of all 6 of my mercedes vehicles, even my "67. More
by pgoda
Employees Worked With
Michael Brueger
December 31, 2015
Always exceptional service and care This dealership and the care they give their customers is second to none. Go ahead try them, I know you won't be disappointed. Pgoda This dealership and the care they give their customers is second to none. Go ahead try them, I know you won't be disappointed. Pgoda More
by pgoda
Employees Worked With
Andy, Shawn Durham
September 23, 2015
Best costumer service I've ever experienced! I have had my 2008 mercedes C300 serviced at this dealership for the past almost 3 years. The customer service had been exceptional, every time. I've I have had my 2008 mercedes C300 serviced at this dealership for the past almost 3 years. The customer service had been exceptional, every time. I've taken my vehicle in for tire repair a few times and every time, they provided me with a loaner car so I could get to my out-of-town job. I so appreciate the friendly, helpful people who work at Mercedes Benz of Ann Arbor More
by drsongheli
Employees Worked With
Beth Chavez, Shawn Durham
September 19, 2015
Excellent Service Very fast in and out scheduled service for my CLS 550. Courtesy car was waiting for me as I dropped off my car so I didn't have to wait. My car was cl Very fast in and out scheduled service for my CLS 550. Courtesy car was waiting for me as I dropped off my car so I didn't have to wait. My car was cleaned and returned that day. More
by Kpb8109
Employees Worked With
Beth Chavez, Shawn Durham, Dan Wilson
September 17, 2015
Unpleasant experience with Beth Chavez Beth Chavez displayed a rude and unprofessional demeanor when speaking to me in the service area. I approached her after picking up my car from the b Beth Chavez displayed a rude and unprofessional demeanor when speaking to me in the service area. I approached her after picking up my car from the body shop. While driving my car I noticed that my notification panel was dark. I was just a few feet away from the dealership and drove in to the service area where I exited my vehicle and saw Beth. I greeted her and explained my situation . She was curt and condescending with me. Her response to my concern was " go back to the body shop and let them fix it". Fortunately as I was entering my car, I saw my sales person (Ismail)coming from the service area. We greeted each other and I explain the problem with my vehicle. He immediately entered my car and took one minute to solve the problem. I thanked him and we talked about my new car experience. More
by arlenebarnes
Employees Worked With
Beth Chavez
September 10, 2015
QUALITY WORK, LOCATED SERVICE NEEDS. PROBLEM OCCURRED OUT OF STATE. BROUGHT TO MY LOCAL DEALERSHIP. SERIOUS ENGINE PROBLEM DETERMINED, FIXED, NOW WORKS PERFECTLY. SHAWN IN SERVICE KEPT ME PROBLEM OCCURRED OUT OF STATE. BROUGHT TO MY LOCAL DEALERSHIP. SERIOUS ENGINE PROBLEM DETERMINED, FIXED, NOW WORKS PERFECTLY. SHAWN IN SERVICE KEPT ME APPRAISED AS THE DAY WENT ON. TOTALLY SATISFIED WITH THE WORK AND ATTENTION BY DEALERSHIP PERSONNEL. More
by JOEQIRRBD
Employees Worked With
Shawn Durham
September 04, 2015
lONG TIME WAIT FOR SERVICE. DEALERSHIP NEEDS TO BE FRIENDLY Well. My first experience at this dealership. It was like servicing a number. Dealership needs to interact more with the customer. Charges nee Well. My first experience at this dealership. It was like servicing a number. Dealership needs to interact more with the customer. Charges needs to be explained more thoroughly," not it is what it costs". First year warranty not explained. when we bought the SUV, I though we were told that we gt free maintenance for 2 years More
by kash97
Employees Worked With
Don't know
August 31, 2015
Loaner Quick and through service. Helpful with addressing concerns and followed up with updated information. Made me feel like my vehicle was in good hands a Quick and through service. Helpful with addressing concerns and followed up with updated information. Made me feel like my vehicle was in good hands and provided me with transportation that suited my need. More
by Morsond
Employees Worked With
Beth Chavez, Matt Davis
August 28, 2015
Met all expectations This dealership has always been reliable in the service area. It's the kind of service which one would come to expect from Mercedes-Benz. This dealership has always been reliable in the service area. It's the kind of service which one would come to expect from Mercedes-Benz. More
by Mr. Expectations
Employees Worked With
Beth Chavez, Shawn Durham, Dan Wilson
August 27, 2015
best customer service period! I have always been treated extremely well when doing any business. I have been to a few other Mercedes dealers and they simply can't measure up I have always been treated extremely well when doing any business. I have been to a few other Mercedes dealers and they simply can't measure up More
by jkirschw
Employees Worked With
Evan Gerhardt, Dan Wilson
