Mercedes-Benz of Ann Arbor - Service Center

first service experience I worked with Shawn in service. I am very satisfied with his efforts during my first service appointment since buying my MB-E350 CPO. He was cheerful, I worked with Shawn in service. I am very satisfied with his efforts during my first service appointment since buying my MB-E350 CPO. He was cheerful, well informed, personalized my appointment and addressed my concerns. I would highly recommend him, and the dealership. Both he, and the dealership are excellent in my opinion . Dr. C.P. Fischer MD More

Excellent service and customer care Shawn Durham is a very conscientious service tech and provides outstanding service. He's very courteous and kept me informed as the service progress Shawn Durham is a very conscientious service tech and provides outstanding service. He's very courteous and kept me informed as the service progressed. I'm a very big fan of this dealership and the staff, purchasing my second car from them several months ago due in large part to the excellent service I receive on an ongoing basis. More

A few words The dealership is ok. It does seem like I meet someone different as a service writer each time I come over. I would to be advised of specials once a w The dealership is ok. It does seem like I meet someone different as a service writer each time I come over. I would to be advised of specials once a while. That would be great for timing service. More

Good experience Really good experience with the team there, much much better than where I stayed at St. Clair Shore. Must recommand to friends. The best choice for An Really good experience with the team there, much much better than where I stayed at St. Clair Shore. Must recommand to friends. The best choice for Ann Arbor friends. More

Service with Beth I had a lot of errands to run on the day I brought my car in. Instead of sitting in the lobby waiting, Beth offered me a loaner. I was pleased not t I had a lot of errands to run on the day I brought my car in. Instead of sitting in the lobby waiting, Beth offered me a loaner. I was pleased not to have to lose several hours out of my day waiting for routine service on my vehicle. More

First 10,000 mile check-up I needed an oil change because it had been a year since I purchased the vehicle even though there were only 3000 miles on it. I really didn't need th I needed an oil change because it had been a year since I purchased the vehicle even though there were only 3000 miles on it. I really didn't need the 10,000 mile check-up but because I had the prepaid maintenance plan, I had to use up the 10,000 mile check-up. I wish the prepaid maintenance plan was a little more flexible with the mileage for those of us who do not put that many miles on per year. More

Service survey Dan help me on this visit for my first oil change. He is very professional and courteous. He asked me if I had any other issues, had addressed my ne Dan help me on this visit for my first oil change. He is very professional and courteous. He asked me if I had any other issues, had addressed my needs. He followed up by ordering a part needed. I hope he helps me again on my next visit. More