Mercedes-Benz of Ann Arbor - Service Center

Excellent service. My wife and I have been using this dealership for several years. Whether it is to buy vehicles or to get them serviced, these folks are the best. To p My wife and I have been using this dealership for several years. Whether it is to buy vehicles or to get them serviced, these folks are the best. To purchase vehicles, we dealt with Christie Armstrong , and Elio Coventry, the sales manager. I've had my new SLK for a month now, and these two are still going out of their ways to answer questions or help with any requests I have. For service: Mark Tomasi and Shawn Durham are, in my opinion, two of the most knowledgeable and helpful guys anywhere. Sometimes when you have questions or concerns, and the people you're asking don't really know the answer, they give you something that you know instinctively couldn't be right. Not these guys: They know what they're talking about. I'm pretty mechanically savvy, and I've always found that what I've been told by them is absolutely correct. Add that to some of the best customer service I've ever had, in any service facility anywhere, you have the perfect team. One example: We had a maintenance problem 80 miles outside Chattanooga. I called Mark. By the time we got to Chattanooga, he had arranged with a dealership there for an immediate service appointment, and gave us directions. I hardly had time to look around at the new cars, when ours was taken care of and ready to go. I don't know how it gets any better than that. More

S550-service Very friendly and professional staff. Were able to accommodate me on very short notice and most important, they followed up with me on a regular and t Very friendly and professional staff. Were able to accommodate me on very short notice and most important, they followed up with me on a regular and timely basis; I did not have to chase them down for information. High recommend them. More

Would Recommend MB of Ann Arbor Mb of A2 got me in and out in a couple of hours of doing a major service on my 2013 c300. They were polite and Efficient. Mb of A2 got me in and out in a couple of hours of doing a major service on my 2013 c300. They were polite and Efficient. More

Service appointment Outstanding! They've set the standard for prompt, courteous, fast and efficient service. Scheduling was easy, they were ready when I arrived, knew wha Outstanding! They've set the standard for prompt, courteous, fast and efficient service. Scheduling was easy, they were ready when I arrived, knew what service I needed and completed the job on time. Well done, thank you. More

Very Easy Mercedes Benz of Ann Arbor has been great! From the purchase of my car to most recently the oil change. No complaints and Shawn is great to work wit Mercedes Benz of Ann Arbor has been great! From the purchase of my car to most recently the oil change. No complaints and Shawn is great to work with. More

excellent Easy to schedule an appointment quick and fast service wifi available and good snacks and drinks nice and knowledgeable service advisor and be Easy to schedule an appointment quick and fast service wifi available and good snacks and drinks nice and knowledgeable service advisor and best of all a clean car when they are done More

Awesome Mercedes Benz is simply the best! Shawn represents the best in service. I appreciated and have always appreciated my Mercedes Benz dealership. Mercedes Benz is simply the best! Shawn represents the best in service. I appreciated and have always appreciated my Mercedes Benz dealership. Shawn went above and beyond to make sure I was set. My loaner Benz was waiting for me. He provided a follow up call throughout the day to apprise me of all work. He even recommended additional service. Very impressive. More

Shawn was wonderful to work with! Took car in for issue. Shawn took care of and reminded me of other service that needed to be done. Killed two birds with one stone! Took car in for issue. Shawn took care of and reminded me of other service that needed to be done. Killed two birds with one stone! More

Finding an electrical problem that had stumped others for tw I brought my car to you because the company that installed a new aftermarket navigation/XM Radio/Am FM Radio/ Bluetooth/ could not figure out why ther I brought my car to you because the company that installed a new aftermarket navigation/XM Radio/Am FM Radio/ Bluetooth/ could not figure out why there was an electrical draw that made the battery run down and things like the clock had top be reset each day. More

Service friendly and knowledgeable staff, loaner car was ready when I arrived...My car got done on time as promised.. I would glad to come back again...Thanks friendly and knowledgeable staff, loaner car was ready when I arrived...My car got done on time as promised.. I would glad to come back again...Thanks. More