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Mercedes-Benz of Ann Arbor - Service Center
Ann Arbor, MI
133 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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133 Reviews of Mercedes-Benz of Ann Arbor - Service Center
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June 30, 2015
Service Center Matt in the service center provided terrific service when I took my vehicle in for servicing. He had the loaner arranged and my total time waiting etc Matt in the service center provided terrific service when I took my vehicle in for servicing. He had the loaner arranged and my total time waiting etc was merely five minutes. This is the kind of service you'd expect from MB. When I returned to pick up my vehicle everything was silky smooth and just as good. Vehicle repairs were complete and again on the road in 5 minutes. More
by Greg1234
Employees Worked With
Matt Davis
June 29, 2015
NIce! Everything was perfect. Timely service and a great staff! This is my third Mercedes and the first with the new dealership and I am very pleased. Everything was perfect. Timely service and a great staff! This is my third Mercedes and the first with the new dealership and I am very pleased. More
by medicalphysics.jim
Employees Worked With
Shawn Durham
June 29, 2015
Service advisors are top notch! Mark and Shawn are amazing. If you need service done with a personal touch, these guys really take care of their customers. You can bounce any questio Mark and Shawn are amazing. If you need service done with a personal touch, these guys really take care of their customers. You can bounce any question off of them and they'll seek out the right answer. Would definitely use them for service if you need it! More
by Doctor G
Employees Worked With
Shawn Durham
June 25, 2015
Friendly Professional Cometence Service with a smile.....with getting the job done correctly and professionally is what I have experienced in buying and getting my e350.. Evan, Shaw Service with a smile.....with getting the job done correctly and professionally is what I have experienced in buying and getting my e350.. Evan, Shawn and especially Micky Hurley made the whole experience professional and friendly. More
by jhechlik
Employees Worked With
Micky Hurley, Evan Gerhardt, Shawn Durham
June 25, 2015
Awesome service!!! (MATTHEW DAVIS) June 2015, I took my S500 into MB of Ann Arbor for service and had an awesome experience! MATTHEW DAVIS is a true professional. He's knowledgeable, in June 2015, I took my S500 into MB of Ann Arbor for service and had an awesome experience! MATTHEW DAVIS is a true professional. He's knowledgeable, inviting, kind, and courteous. He did not pressure me into one particular fix. He presented all my option in a caring, knowledgeable, convincing manner and left the decision up to me. He made me feel comfortable with my choice of service. Thank you MB of Ann Arbor for providing an excellent environment with competent employees like MATTHEW DAVIS!!! More
by Vincent C
Employees Worked With
MATTHEW DAVIS
June 22, 2015
charged twice for the same service they charged me for a service which I had already payed for when I signed the lease two years ago ! I had payed upfront for all necessary services re they charged me for a service which I had already payed for when I signed the lease two years ago ! I had payed upfront for all necessary services required by mercedes .. More
by mark petrous
Employees Worked With
Dan Wilson
June 22, 2015
Service and repair maintenance Outstanding service that went above and beyond! Mark took the time to not only make sure that the original issue was taken care of but he also made su Outstanding service that went above and beyond! Mark took the time to not only make sure that the original issue was taken care of but he also made sure the additional issues were addressed and corrected promptly. More
by demond
June 22, 2015
Dream Team Even though visits to the dealership can prove to be a bit pricey at times, the crew here makes every visit more than worth it with the care a courtes Even though visits to the dealership can prove to be a bit pricey at times, the crew here makes every visit more than worth it with the care a courtesy rendered. I can always count on Mark to take care of anything needed. I have purchased three vehicles from this dealership and as long as there are guys like Mark around, I will possibly look at purchasing my fourth very soon. With that being said, Ismail is also an amazing sales associate! Because of these two guys excellence and knowledge, I am a very happy customer! Mark and Ismail are definitely a DREAM TEAM! More
by Mr. Demond Johnson
Employees Worked With
Ismail Karabulut
June 19, 2015
Tire Issue have been a long time customer, boughten 2 cars from this dealership and 3 overall from the suburban brand, went in because there was a bulge in my ti have been a long time customer, boughten 2 cars from this dealership and 3 overall from the suburban brand, went in because there was a bulge in my tire, as soon as I arrived they said that the tire issue is my fault and there is no warranty on the tire, later i found out there is a warranty on the tire, but the way they dealt with me was RIDICULOUS, they will not fix my tire now and they just lost a long time customer. The salespeople are great, and I didn't have a problem with service before, but now I don't think this is gonna work. More
by Tom2016
Employees Worked With
Manager, Shawn Durham
June 15, 2015
It was nails! Mark was persistent and found out why my tire pressure light kept coming on. I thought it was because the tires may have been just low. But Mark took Mark was persistent and found out why my tire pressure light kept coming on. I thought it was because the tires may have been just low. But Mark took the car to the service area himself and found out I had two nails in my wheels. He didn't just put more air in the tire….he found out what was going on! Thank you Mark…you could have saved my life. More
by Lynne
