Mercedes-Benz of Annapolis - Service Center

A consummate service rep Alex is all the things a service rep should be and makes a 'connection' with the customer. He instills a sense of confidence that the requested work Alex is all the things a service rep should be and makes a 'connection' with the customer. He instills a sense of confidence that the requested work will be performed to all expectations. More

Delightful Experience Alex is very personable and has developed a relationship of trust. I can count on Alex to have everything ready to make sure I am not late for work w Alex is very personable and has developed a relationship of trust. I can count on Alex to have everything ready to make sure I am not late for work when I drop my car off for service. He has my loaner ready and I love to have a cup of coffee before I leave . Thank you Alex for providing an excellent customer service experience. More

Prompt excellent customer service Always a pleasure doing business with this location Team in Annapolis are right on point and always willing to help and go above and beyond Always a pleasure doing business with this location Team in Annapolis are right on point and always willing to help and go above and beyond More

Outstanding service We use Mercedes of Annapolis exclusively for our car service. Brady and Chuck take great care of all of our cars! We never worry when are cars are wit We use Mercedes of Annapolis exclusively for our car service. Brady and Chuck take great care of all of our cars! We never worry when are cars are with them. More

Best service ever Alex clothier goes up and beyond his job to make sure his customers are satisfied. Alex is always very polite. Alex also always has a smile. Alex clothier goes up and beyond his job to make sure his customers are satisfied. Alex is always very polite. Alex also always has a smile. More

Great service and Alex is wonderful to work with I was able to get an appointment day after I called and a loaner. Alex explains the work to be done and is VERY quick in and out. Like how I can commu I was able to get an appointment day after I called and a loaner. Alex explains the work to be done and is VERY quick in and out. Like how I can communicate with him via text during the day as well. Highly recommended. More

Top Notch Imagine if yo had a member of your family in the auto servicing business... That what it feels like each time I take my car in for service. Not only Imagine if yo had a member of your family in the auto servicing business... That what it feels like each time I take my car in for service. Not only is this service center excellent at what they do, they have some of the best customer service Reps. But this there is always one that goes above and beyond and at this location its Alex Clothier!! He is not only professional, but personable. He knows me by name, and asks about my children, and takes his time to make sure I understand the work being done . Alex is the difference between good and GREAT customer service. More

Quick service I was given perfect customer service and very timely. Highly recommend!! Alex is personable, professional, and worked very with my schedule and servi I was given perfect customer service and very timely. Highly recommend!! Alex is personable, professional, and worked very with my schedule and service needs. I am very pleased and will continue keep coming back! More

Natalie Powell is a great Associate at Mercedes, Annapolis Natalie is wonderful to work with whenever we are serviced at Mercedes-Benz of Annapolis. She is savvy, professional, informed, and always one step ah Natalie is wonderful to work with whenever we are serviced at Mercedes-Benz of Annapolis. She is savvy, professional, informed, and always one step ahead of anything that we need. Natalie makes the experience of going to your center enjoyable and relaxed. A very admirable representative for you, and and a real gem for Mercedes! Cynthia and Bob A. More

Service Professional, friendly, and genuinely cares for his customer. Been a pleasure working with Alex, and will come back for future services to this dealer Professional, friendly, and genuinely cares for his customer. Been a pleasure working with Alex, and will come back for future services to this dealer, so long as Alex is there. More