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Mercedes-Benz of Austin - Service Center
Austin, TX
956 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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956 Reviews of Mercedes-Benz of Austin - Service Center
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March 24, 2022
Quality service I can trust, albeit the price matches it. Although my one of my messages did not get to Wade, once I was connected with him, service was superior. Also my battery was replaced and the code to Although my one of my messages did not get to Wade, once I was connected with him, service was superior. Also my battery was replaced and the code to the radio not entered. Not a big deal, but a small detail that Mercedes has seen to in the past. More
by susanmacmarshall
Employees Worked With
Wade Wells
March 15, 2022
Everyone was prompt and friendly. Dropped off vehicle a bit early, but did not effect the experience. Loaner was ready and I did not wait long. Overall good experience. Dropped off vehicle a bit early, but did not effect the experience. Loaner was ready and I did not wait long. Overall good experience. More
by dkirchhoff
Employees Worked With
Wade Wells
March 01, 2022
Dan and Team were professional , courteous and responsive. Dan took extra effort to make sure the car was washed and cleaned despite freezing temperatures! responsive. Dan took extra effort to make sure the car was washed and cleaned despite freezing temperatures! More
by Ravneets
Employees Worked With
Dan Truong
February 20, 2022
The professionalism of the staff is second to none! The service process was smooth and the communication was top notch! I couldn’t be happier 😁 The service process was smooth and the communication was top notch! I couldn’t be happier 😁 More
by Darrell.grayson
Employees Worked With
Dan
February 19, 2022
Arrived on time for appointment. Was promptly met, all paperwork was ready. Parts ordered we’re ready. Job finished ahead of promised time. Can returned clean and vacuumed. Excellent Was promptly met, all paperwork was ready. Parts ordered we’re ready. Job finished ahead of promised time. Can returned clean and vacuumed. Excellent communications from making the appointment through paying the invoice and setting back inside our vehicle. Wish all dealer service departments were this professional. Brayden Clark was an excellent service representative. Jo Nelson did a superb job arranging everything for the parts. More
by GKAustin
Employees Worked With
Brayden Clark, Jo Nelson
February 17, 2022
Done on time and with Professionalism. Brian Smith is solid and responsive. I appreciate the loaner as I keeps my service time at a minimum. Brian Smith is solid and responsive. I appreciate the loaner as I keeps my service time at a minimum. More
by Aaron Webb
Employees Worked With
Brian Smith
February 17, 2022
Traveling on a cross county trip and had brake light come on -- was able to call on a weekend and they were able to get me in first thing Monday morning and get me on my way in no time at all. What a pleasu on -- was able to call on a weekend and they were able to get me in first thing Monday morning and get me on my way in no time at all. What a pleasure to work with Brayden and the service team, too bad I am not from the area, it is almost worth the 1,000 mile drive for this kind of service! More
by jasonfz
Employees Worked With
Brayden Clark
