Mercedes-Benz of Beaverton - Service Center

Bought my used car at another dealer and brought it here for the once over. Outstanding service team and support. I found my new Mercedes family. Wouldn't go anywhere else. for the once over. Outstanding service team and support. I found my new Mercedes family. Wouldn't go anywhere else. More

A always have a great service experience at MB of Beaverton and this last time was no exception. I have both of my MBs serviced there and recommend this dealer. Beaverton and this last time was no exception. I have both of my MBs serviced there and recommend this dealer. More

We are always humbled and grateful to the friendly people of Beaverton Mercedes as they always seem to be accommodating and on task!! Thank you so much for all that each of you do!! We appreciate you!! of Beaverton Mercedes as they always seem to be accommodating and on task!! Thank you so much for all that each of you do!! We appreciate you!! More

This is my 2nd time to work with Rebecca. I appreciate AGAIN her great service and details explanations on all questions. I am fully satisfied with all steps I took from start to finish. AGAIN her great service and details explanations on all questions. I am fully satisfied with all steps I took from start to finish. More

Too long of a wait!People are nice but it takes for ever Too long of a wait! People are nice but it takes for ever ... I had to wait for a long time for ht an oil change! Too long of a wait! People are nice but it takes for ever ... I had to wait for a long time for ht an oil change! More

Great customer service! Called in and an appointment taker was able to get me in right away and with a loaner. Service Advisor was friendly and got me in and out on a busy morning along with communicat taker was able to get me in right away and with a loaner. Service Advisor was friendly and got me in and out on a busy morning along with communicating with me through the whole service. Thank you! More

It was really hard to reach the service rep I was assigned. I was told a part was expedited, which wasn’t true. All messages were via text and extremely confusing - even for the mgr who I finally rea assigned. I was told a part was expedited, which wasn’t true. All messages were via text and extremely confusing - even for the mgr who I finally reached. End of day I’m now driving a car with a battery that is likely to fail in a city I’m unfamiliar with for an unspecified amount of time with no real solution offered - just “it’s on back order.” More

For Mercedes, great. Used car with Lithia warranty purchased from them? No. Scheduled the service appointment online because did not get return call after trying twice to schedule appointment over t purchased from them? No. Scheduled the service appointment online because did not get return call after trying twice to schedule appointment over the phone. Noted in the online schedule of the Lithia warranty contract. Two calls left messages with service manager reporting the trouble with AC. Chatted online with dealer rep on Saturday before Tuesday appointment to report the issue and verify they could look at it. Received no return messages from anyone prior to the appointment. When I arrived for the appointment, verified the trouble reported with Ryan but was told they had no technicians that could work on the Hyundai for service and he couldn’t help me with that. He said that we would have to take the car to Hyundai to have that looked at. We had to take the car to Hyundai ourselves and have them try to work through Lithia. I called Lithia myself to verify we could do that and they said normally had to go through the dealer we purchased the warranty through, but when I said that the service department there wouldn’t help with the issue they didn’t have an answer for how to proceed. Hyundai had to work with another Lithia Dealership to then get back to Mercedes of Beaverton to report the issue through Lithia. I called Mercedes again myself to report the trouble and was told to leave a message for the service Manager Chris (?). After doing that and multiple calls by Hyundai to both the Mercedes Dealership and Lithia, the warranty claim was finally, after 4 days, given an okay to proceed. I only received a call from one of the Mercedes Service area folks on Friday after my last voicemail to them saying that they had the info submitted to Lithia for the warranty and would get back with me on approval of that or not.. did not hear back from them again after this. Hoping that I don’t have to make use of the warranty again on this car if this is the trouble involved to work it through. More

Thank you! Always very professional, polite and the quality of service is best in class. Both Richard and Vadim answered my questions in a timely manner quality of service is best in class. Both Richard and Vadim answered my questions in a timely manner More