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Mercedes-Benz of Beaverton - Service Center
Portland, OR
1,849 Reviews
1,849 Reviews of Mercedes-Benz of Beaverton - Service Center
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March 11, 2021
My car was in for service and there was a computer error. I did not receive a text when Rebecca entered the sale when car was done. She was very apologetic that I waited an extra 45 minutes and gave me a min I did not receive a text when Rebecca entered the sale when car was done. She was very apologetic that I waited an extra 45 minutes and gave me a mini detail. I very much appreciated the apology and the detail. More
by AMANDAWERNER503
Verified CustomerEmployees Worked With
Rebecca
March 09, 2021
Horrible service will NEVER do business with them again. There CRM gives them very little information about their customer. Bought wheel tire insurance add two flats in the last year and neither were covere There CRM gives them very little information about their customer. Bought wheel tire insurance add two flats in the last year and neither were covered. More
by Godfatha
Employees Worked With
Max
March 06, 2021
Great experience I had to put in new battery and oil change .The only thing I didn’t get the discount if you spend 300.00 you will get 150 Off I got the coupon in the mail. change .The only thing I didn’t get the discount if you spend 300.00 you will get 150 Off I got the coupon in the mail. More
by MEHRGANKARVANDI
Employees Worked With
Christopher Browarski
March 04, 2021
Excellent help and full explanation of service provided. The dealership kept me informed during the entire process. I plan to return to this service department for all the needs for my car. The dealership kept me informed during the entire process. I plan to return to this service department for all the needs for my car. More
by CARREKERSK
Employees Worked With
Rebecca was a tremendous help and kept me informed throughout the entire process.
March 03, 2021
Wonderful service as always , respectful stuff, good advice , service five star , thank You Chris B for your wonderful customer service and great attitude, thank you advice , service five star , thank You Chris B for your wonderful customer service and great attitude, thank you More
by MOYSYUK
Employees Worked With
Christopher Browarski
February 25, 2021
Bad service experience. 0/5 on communication. I handed off my car on Tuesday morning for a Service A and Complete Detail. To my surprise, I didn’t get a loaner. Then I was told that I’ll be updated about off my car on Tuesday morning for a Service A and Complete Detail. To my surprise, I didn’t get a loaner. Then I was told that I’ll be updated about the cost of the complete detail and if it’s complementary or not. Never got a call. Tried calling and texting multiple times to the number I was given and left a couple of voicemails but no response. When the car was ready for pick up I got a text. Tried calling again to schedule a shuttle back but again no response. Somehow reached to the service reception from the number listed on Google. I reached by 6:10pm and then I was told by sales that service is closed and there’s no car keys ready for delivery here. Ended up getting my own Uber back home. Finally picked up my car after 4 days. The service person Richard never got back and he wasn’t there either for handing over the car. Second bad experience with MB Beaverton. More
by Sunal
Employees Worked With
Richard Fitzgibbon
February 21, 2021
Went there for the wiper problem of my brand new car. Started on the wrong foot because I purchased the car at Portland dealership...was told that I had to go back to the dealer where I bought my car to Started on the wrong foot because I purchased the car at Portland dealership...was told that I had to go back to the dealer where I bought my car to have the problem taken care of (I was told that the Portland dealership probably had put some film on the windshield but forgot to remove it before sold to me) otherwise there'd be a charge. After I expressed my disbelief that I have to pay under warranty which should be honored at any MB Service department, Rebecca went off and came back saying that they'd take care of the problem for me. So a happy ending. More
by PING-LE SHEN
Employees Worked With
Rebecca Lee
February 20, 2021
Great stafff very accommodating. Great loaner car. was a little disappointed I was told I needed a new belt tensioner when you replaced it 28 months earlier. The warrenty was good for 24 months. Had I known little disappointed I was told I needed a new belt tensioner when you replaced it 28 months earlier. The warrenty was good for 24 months. Had I known that I would have brought it in sooner. More
by BRIANS9
Employees Worked With
Kellie Hanlon
February 19, 2021
Great prices on services and honest with what was required. Also at least 10% cheaper than other MB dealers on A/B services. Parking lot is annoying and hard to navigate. required. Also at least 10% cheaper than other MB dealers on A/B services. Parking lot is annoying and hard to navigate. More
by steve.soper
Employees Worked With
Christopher Browarski
