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Mercedes-Benz of Beaverton - Service Center
Portland, OR
1,849 Reviews
1,849 Reviews of Mercedes-Benz of Beaverton - Service Center
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February 19, 2021
I picked up my car this morning after paying 1750 dollars. I was assured many times that the leakage problem was fixed. However, after leaving the car outside for one hour, the passenger side is leak dollars. I was assured many times that the leakage problem was fixed. However, after leaving the car outside for one hour, the passenger side is leaking water again! This is unimaginable! Rather than some engine issues, water leakage can be seen by naked eyes. How could their mechanics tell me that the water leakage problem was completely fixed? If they did any serious check, they would not have told me that the problem was fixed. This shows a complete lack of care about their customer. I had to spend another two hours (one hour to drop my car and one hour to pick up my car). No one will compensate my time. Moreover, if they ask me to pay more for fixing the problem, I will seriously consider suing them. They have totally failed in providing the required service. More
by CCXUETAO
Verified CustomerEmployees Worked With
Name not listed
February 19, 2021
Rebecca Lee was very helpful and I will be contacting her with my service needs on both vehicles. Chris Walters ,good service manager and Don Hampton and parts personal always helpful when just purchasing pa with my service needs on both vehicles. Chris Walters ,good service manager and Don Hampton and parts personal always helpful when just purchasing parts only. More
by ARB2424
Employees Worked With
February 15, 2021
I truly appreciate the Mercedes-Benz brand and experience. Yet, the experience at Beaverton Mercedes-Benz was subpar. I intend to report to the parent company. experience. Yet, the experience at Beaverton Mercedes-Benz was subpar. I intend to report to the parent company. More
by RUSCHELLEW
Employees Worked With
February 15, 2021
Just transitioned smoothly from Chris Walters as my service advisor to Max Carrillo. Service appointment and follow up regarding additional service needed was professionally performed in a timely mann service advisor to Max Carrillo. Service appointment and follow up regarding additional service needed was professionally performed in a timely manner. More
by LAUNIE45
Employees Worked With
Max Carrillo
February 15, 2021
Chris B was great to work with despite not getting support from Michelin tires. I purchased a full set of tires and from day 1 the right rear was losing air. Brought it back and no one could not support from Michelin tires. I purchased a full set of tires and from day 1 the right rear was losing air. Brought it back and no one could not find the problem. After months of adding air every time I needed gas I finally had a tire guy find the problem. A small sidewalk defect that was not repairable. I had to buy a new tire as Michelin would not warrant the defective tire. Chris graciously did not charge me for the labor involved with changing the tire. I will never run Michelin tires again—truly horrible service on their part. More
by EYEWOLF
Employees Worked With
Christopher Browarski
February 12, 2021
I appreciate Chris B’s attention to my concerns! He quickly scheduled my vehicle for a quick checkup. I was glad to learn that my concerns were unfounded. Whew! quickly scheduled my vehicle for a quick checkup. I was glad to learn that my concerns were unfounded. Whew! More
by MLONGPDX
Employees Worked With
Christopher Browarski
February 12, 2021
Everything done well and on time. Friendly and professional staff. Welcoming atmosphere overall. Clean and well stocked waiting area. Overall pleasant experience. Chris Browarski was very helpful. professional staff. Welcoming atmosphere overall. Clean and well stocked waiting area. Overall pleasant experience. Chris Browarski was very helpful. More
by LIVEOREGON1
Employees Worked With
Christopher Browarski
February 11, 2021
Everything went well, as scheduled. Great team. I don't remember the names , and I don't see them on the list below. Overall, nice experience. remember the names , and I don't see them on the list below. Overall, nice experience. More
by LAKATOS101
Employees Worked With
February 07, 2021
I appreciate your work and excellent service! Your team is so polite and professional. I also want to thank you for your excellent and prompt communication with regards to our service. is so polite and professional. I also want to thank you for your excellent and prompt communication with regards to our service. More
by KMESHORT
Employees Worked With
Christopher Browarski
February 05, 2021
Amount quoted when I arrived at the dealership was five times greater than what I was quoted over the phone. $200 to $900. I was told the service would take 90 minutes. It took over 2 hours, 15 minutes times greater than what I was quoted over the phone. $200 to $900. I was told the service would take 90 minutes. It took over 2 hours, 15 minutes and I was late for my next appointment. No explanation or reason was given for the lateness. The customer service representative I dealt was not friendly (same as last time I came in a year ago and interacted with her). She was unable to answer my questions and seemed annoyed that I asked questions. More
by DYLANHYDES
Employees Worked With
I don’t remember her name. She had a 5 year service award on her desk awarded in December 2020.
