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Mercedes-Benz of Beaverton - Service Center

Portland, OR

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1,849 Reviews

1,849 Reviews of Mercedes-Benz of Beaverton - Service Center

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February 04, 2021

I didn't have an appointment but Rebecca got me right in. She called me within an hour to tell me the problem. What great service!!! More

by JOHNANDDICK
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rebecca
Feb 05, 2021 -

Mercedes-Benz of Beaverton responded

Thank you for your very kind review! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Beaverton. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

January 31, 2021

Service person and other stuff are pretty accommodated all my concerns ! They will give you some best options that wants you to made on your car ! More

by CLOOTENMASONRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2021 -

Mercedes-Benz of Beaverton responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

January 30, 2021

Mercedes of Beaverton provide me with great customer service; very quick service intake process; and the maintenance on my car was proficient and completed in a timely fashion! Thanks Sam More

by SDJ6300
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard in Service , Noel Preston, Robert Olsen, Scott Larson
Jan 31, 2021 -

Mercedes-Benz of Beaverton responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

Feb 01, 2021 -

SDJ6300 responded

Thank you and your team for servicing my vehicle. Richard in service provide me with great service! Bravo! Sam

January 28, 2021

It’s a nice well kept and clean dealership! Would recommend a visit to this dealership for anybody looking for a new Mercedes! The communication with staff is great as well! More

by CNUNEZ6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Browarski
Jan 28, 2021 -

Mercedes-Benz of Beaverton responded

Thank you! We appreciate your business and Christopher looks forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Beaverton. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

January 25, 2021

I appreciate the thoughtful responsiveness of the Beaverton Mercedes Benz staff. Top Notch. I highly recommend this place. You will be treated with dignity and respect. More

by Dr.Holt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mejra Berisa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Fitzgibon , Romano Boiciuc, Tony Yan, Noel Preston
Jan 25, 2021 -

Mercedes-Benz of Beaverton responded

Dr. Holt, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Beaverton, we look forward to having you as one of our valued customers for many more years to come! Best Wishes, Dale Acelar (503) 296-1700 DAcelar@lithia.com

January 20, 2021

Regardless of whom addresses your service needs be it a service representative or technician, one can be assured of a courteous, friendly experience and the highest quality of guaranteed work. Professional More

by WKLOGSDON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Max Carillo, Kellie Hanlon
Jan 21, 2021 -

Mercedes-Benz of Beaverton responded

We are very happy to have provided you with such a positive service experience! We appreciate feedback like " Professionalism abounds at this dealership". We sincerely value your business and look forward to your next visit. Best Wishes, Dale Acelar (503) 296-1700 DAcelar@lithia.com

January 18, 2021

Your staff has no sense if urgency for customers time. I showed up for service with no appointment on your end, however confirmation of one on my end. The staff was dismissive. My car sat in front of your d More

by JVERNWALD
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bruce Stomenger
Feb 04, 2021 -

Mercedes-Benz of Beaverton responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

January 16, 2021

I always seem to encounter a problem at this dealership, and it almost always stems from very poor customer service. Today that poor experience was courtesy of Richard in the service department. After appro More

by Torrian Akins
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Richard Fitzgibbon
Feb 02, 2021 -

Mercedes-Benz of Beaverton responded

Hello Torrian. We're sorry to hear that your visit didn't meet the high standards our guests have come to expect from our dealership. If there's anything we can do to resolve the issue, or if it's possible to discuss your visit in more detail, please feel free to contact us directly. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

January 15, 2021

Service B was done even though I drove only 2k miles I was asked to so . And the car was not washed and vacuumed. This is the second time I see the same behavior from the service department . Pleas don’t More

by GEETHANA.KATTAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christopher Browarski
January 14, 2021

Well done. On time and accommodated an early pick up. Have a happy new year. Have a happy new year. Have a happy new year More

by WAYNE28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Browarski
Jan 15, 2021 -

Mercedes-Benz of Beaverton responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Wishes, Romano Boiciuc 971-270-4079 RBoiciuc@lithia.com

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