Mercedes-Benz of Beaverton - Service Center

Excellent customer service in spite of our current challenging social environment. Perfect applicable car repairs while keeping me informed of the diagnosis throughout the process. Keep it up!! challenging social environment. Perfect applicable car repairs while keeping me informed of the diagnosis throughout the process. Keep it up!! More

The process was efficient, the dealership was clean and safe and the service provided and the process was quick and easy. Thank you for the service. safe and the service provided and the process was quick and easy. Thank you for the service. More

Simply the best all around from sales to customer services.attentive and practical never feel like I’m not part of the family thank you services.attentive and practical never feel like I’m not part of the family thank you More

Service manager did not follow up with vehicle pick up after service was completed. Vehicle was returned dirtier than when it was dropped off. When a Carwash was requested, other service managers who as after service was completed. Vehicle was returned dirtier than when it was dropped off. When a Carwash was requested, other service managers who assured Chris in completing the transaction seemed hesitant to offer this service. The past 30 years of dealing with Mercedes service has gone from bad to worse. Key batteries NEVER get repacked for the past 8 years of routine service. Sunglasses missing after detail service, etc. More

They are always there to make sure that your vehicle is in perfect running condition and able to get in for repairs on my schedule thanks in perfect running condition and able to get in for repairs on my schedule thanks More

Terrible service representative Brittany! Rude and Negative Attitude Disrespectful! I took my business to Mercedes-Benz of Portland because of her! Had to wait 2 days and did not get the door handle f Negative Attitude Disrespectful! I took my business to Mercedes-Benz of Portland because of her! Had to wait 2 days and did not get the door handle fixed! More

Thank you very much for the quick turn around time and the quality of service. Very accessible when I have questions. I greatly appreciate that. the quality of service. Very accessible when I have questions. I greatly appreciate that. More

Prompt and detailed administration and service. Car was clean and vacuumed when returned. No delay in provision of car for use during service. Problems were well explained. clean and vacuumed when returned. No delay in provision of car for use during service. Problems were well explained. More

I recently had my vehicle in for service and the they did a great job. They recommended an additional repair for approx $1,100.00, on top of the $1,700 service cost. I inquired to the service rep if my exten a great job. They recommended an additional repair for approx $1,100.00, on top of the $1,700 service cost. I inquired to the service rep if my extended warranty would cover the cost and he asked if I would text him the information of which I did that same day. I didn’t hear anything back and sent again to follow up and then left a voicemail. Crickets,,.. I have spent several thousand dollars at this service department over the past two years. Not sure what else to say except I miss Dylan when he was my service rep. Is this acceptable protocol for a MB dealership? Thinking of going to Wilsonville MB as several friends highly recommended them for their service. More

I was giving a review and the screen went blank so a partial review may show up as well.Three of our Mercedes have been purchased from Lithia (2 MB Beaverton)We have to drive over 25 miles but it is wor partial review may show up as well.Three of our Mercedes have been purchased from Lithia (2 MB Beaverton)We have to drive over 25 miles but it is worth it-Mercedes is a great car and if you maintain them -they last-our oldest is a 1977 our newest 2019.The parts department is well stocked but special orders usually arrive in 3 or 4 days.My only complaint is that each time I visit I find 1 or 2 that I want to take home,but I want to keep the ones I have-so parking would be a problem 😐Thank you for your great service. Mitch More