Mercedes-Benz of Beaverton - Service Center

Clear communication and commitment to quality. MB of Beaverton did everything I asked and had my car showroom clean when I picked it up. 4/5 stars due to a delay waiting for parts and some timing probl Beaverton did everything I asked and had my car showroom clean when I picked it up. 4/5 stars due to a delay waiting for parts and some timing problems with dropping off and picking up my car. More

Once again, Chris Walters is the man! Just another really great experience. Had a small issue, Chris and his team got it in immediately, diagnosed and gave me some options. I chose the bes Just another really great experience. Had a small issue, Chris and his team got it in immediately, diagnosed and gave me some options. I chose the best option for me and they completed the repair and came in UNDER budget! When does that happen! More

I will go nowhere else because of the great job Chris does. We only work with him because of the great communication he has everytime. does. We only work with him because of the great communication he has everytime. More

Customer service with a smile This was my first time trying Mercedes of Beaverton. I switched from Portland because it lacked the complete customer experience I was expecting. Movi This was my first time trying Mercedes of Beaverton. I switched from Portland because it lacked the complete customer experience I was expecting. Moving to Oregon from the Bay Area was moving to a slower pace in life. This does not mean the service level should be any less. Rebecca fulfilled the expectations of customer service. She was happy, delightful and professional. She kept me informed of the status of the car and made sure the return of the car was within my desired timeline. Rebecca utilized the text messages perfectly. When I arrived the car was clean and ready for pickup. I will be back for service again thanks to Rebecca. More

Car should not have passed inspection. Broke down same day purchased. Poor follow up. I was told there was a miscommunication however I had to follow up each time to get information and the last time rece day purchased. Poor follow up. I was told there was a miscommunication however I had to follow up each time to get information and the last time received no response. Regardless of who the advisor spoke with he should have closed the loop with me in the status of the car. Not my first challenge with the service department here. Issues with prior car as well. More

The new employees make the difference, and have turned this place around. She was accommodating and made sure my needs were met. I plan to use them again. this place around. She was accommodating and made sure my needs were met. I plan to use them again. More

This is no different than any other Lithia dealership . I have had several bad experiences with the service departments at Lithia dealerships, they will always come up with many things to fix and won’t let y have had several bad experiences with the service departments at Lithia dealerships, they will always come up with many things to fix and won’t let you walk out without spending $2000 plus. Get a second opinion on brake service (they will recommend you replace it 6-12 months early) don’t let them change your tire (20-30% higher) Stay away from Lithia I had the exact same experience with Mini dealership a few years back. We are switching to Mercedes of Wilsonville so we don’t have to deal with these crooks ! More

I received from the Service Advisor a detailed explanation of the service required for my vehicle and was treated with respect. I was also offered to get a car or to ride with Lift going back hom explanation of the service required for my vehicle and was treated with respect. I was also offered to get a car or to ride with Lift going back home and also to pick me up when my vehicle was ready. I really appreciate the quality of service I received. More

2 hours of waiting for a scheduled routine oil change is a bit ridiculous. More communication would be nice on estimates. This isn’t the first time either a bit ridiculous. More communication would be nice on estimates. This isn’t the first time either More

Very poor service I find the customer service at this location to be very poor. I recently brought my SLK350 for service A which was supposed to be done by the end of t I find the customer service at this location to be very poor. I recently brought my SLK350 for service A which was supposed to be done by the end of the day. I was not notified that it was ready and I called the service advisor twice, once around 5 pm and the second call was around 10am the next day. She did not call me back. I made a third call directly to the service department and found out that my car had been ready for pick- up the previous day! When I got my car back I found out that it had not received the courtesy clean-up inside. This is my third Mercedes and you can be assured that my next car or service would not be at this location. More