Mercedes-Benz of Beaverton - Service Center

Excellent service for my SLK I was pleasantly surprised at the complete and dedicated service I received. From initial encounter through the lengthy process of getting my SLK repa I was pleasantly surprised at the complete and dedicated service I received. From initial encounter through the lengthy process of getting my SLK repainted I continued to be impressed. More

Setvice The work was completed in a timely manner.. I was made aware of the problem and they had the part on hand and it was replaced . The work was completed in a timely manner.. I was made aware of the problem and they had the part on hand and it was replaced . More

New car service for faulty thermostat I think the work they did on my car was good but the service was poor and unexpected for Mercedes. I waited 30 min to get a loaner and although I said I think the work they did on my car was good but the service was poor and unexpected for Mercedes. I waited 30 min to get a loaner and although I said I’d be there at an exact time to return loaner and pick up my car, I had to wait again. I think they could do better. More

firs service excellent service level and professionalism, the personalized attention from General manager (Romano) was fantastic, his team very engage on provide excellent service level and professionalism, the personalized attention from General manager (Romano) was fantastic, his team very engage on provide best solution for customers , highly recommended. More

Agent Professionalism is absent, especially by the person who was in charge, time has no meaning, as well as costs or seriousness. It took six hours what wa Professionalism is absent, especially by the person who was in charge, time has no meaning, as well as costs or seriousness. It took six hours what was supposed to be less than three More

It was really awesome! Had read some negative reviews in the past from other people but my recent experience was truly AWESOME! The people were very friendly and not only to Had read some negative reviews in the past from other people but my recent experience was truly AWESOME! The people were very friendly and not only took care of my needs, but truly went above and beyond. More

Consistent The service is consistent. Consistently good, consistently friendly, consistently listening To everything I need and want and don’t want. The fact tha The service is consistent. Consistently good, consistently friendly, consistently listening To everything I need and want and don’t want. The fact that they wash my car before they return it to me is just frosting More

Repaired a difficult dashboard rattle. Good diagnosis and parts had to be made in Germany. Took a couple months but very happy with the results. Special thanks to Chris and Don the parts Good diagnosis and parts had to be made in Germany. Took a couple months but very happy with the results. Special thanks to Chris and Don the parts manager. More

Great customer service I went in for a driver side airbag replacement. Dylan was nice and courteous with the timing and service of my car. While I was waiting, I was offered I went in for a driver side airbag replacement. Dylan was nice and courteous with the timing and service of my car. While I was waiting, I was offered coffee and a nice big screen tv to watch. Earnest was very hospitable during my visit and I appreciate that. More

Outstanding warranty issues WRT to Driver Side airbag replac I have a long standing relationship with Noel Preston from his previous position at the PDX dealership and promised to bring my vehicle to Beaverton a I have a long standing relationship with Noel Preston from his previous position at the PDX dealership and promised to bring my vehicle to Beaverton at the next service opportunity. The Driver Side Airbag replacement [ Warranty ] was outstanding and was awaiting parts from the factory. Advised that [arts were ow available, I scheduled the appointment and requested a vehicle check to see if any additional work was required pursuant to publish maintenance schedule. Chris Walters handled the matter in a timely and professional manner and the vehicle was returned when promised. Thank you for the time and attention. Respectfully, PJM More