Mercedes-Benz of Beaverton - Service Center

I gave you a rating of two because you did one thing correctly you were able to replace the turn signal lever and it works. However things went swiftly downhill from there you told me you ordered a fac correctly you were able to replace the turn signal lever and it works. However things went swiftly downhill from there you told me you ordered a factory part but could not produce an invoice? You had to have gotten the part somewhere and I was just trying to make sure that you didn't run down to the local AutoZone and buy the one they had in stock for $80 and then charge me 203. According to Oregon State law you are required to provide the replaced parts and you were unable to do that. The labor charges were $562.50 for a job that the Chilton repair manual estimates should take less than 2 hours shop time. For some reason someone searched through the glove box open the inner door to the sunroof and change to channel on the radio doesn't sound very professional to me! Last but not least there was standing water behind the passenger side front seat that was not there when I brought it in I know this because I removed personal items that were sitting in that area right before I brought the car in to your shop one of your employees left a note mentioning the water and suggesting that the car leaks, I have owned the car for many years and have never experienced any sign of leaking. When I got home I took a garden hose and rinse that side of the car down thoroughly and found no sign of any leak. I was obviously not very pleased with your service and do not plan on doing business with you in the future. More

Service was good, Fixed everything I asked for and more, and selivered a clean car. Paying online was easy for the third party responsible. and selivered a clean car. Paying online was easy for the third party responsible. More

Good efficient service. Ryan was very helpful. Service co.pleted on time and within rstimate. Ryan was very helpful. Service co.pleted on time and within rstimate. More

Bought new car in Dec 2021 but had to see service twice but viper noise still exists. Although the response is good, problem is not resolved. but viper noise still exists. Although the response is good, problem is not resolved. More

Very pleasant, easy to work with. They did the work as promised , no surprises ! Appreciated the loaner car and car wash They did the work as promised , no surprises ! Appreciated the loaner car and car wash More

Chris at service didn’t follow up for my service status. He said he order the parts but ended it up didn't place the order He said he order the parts but ended it up didn't place the order More

Was excellent service and the team so nice i really appreciated. Thanks for everything. God bless you appreciated. Thanks for everything. God bless you More

I did not have an appointment but they worked my car in same day and got it repaired quickly and reasonably. Great customer service same day and got it repaired quickly and reasonably. Great customer service More

The team was prompt with service and provided me with an updated to do list to service my car. I do with car detailing was offered at a reduced rate for major servicing. That would be a big bonus. updated to do list to service my car. I do with car detailing was offered at a reduced rate for major servicing. That would be a big bonus. More

They gave me an appointment quickly and provided me with a loaner car. Very happy experience. a loaner car. Very happy experience. More