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Mercedes-Benz of Beaverton - Service Center
Portland, OR
1,849 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,849 Reviews of Mercedes-Benz of Beaverton - Service Center
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Verified Customer
February 16, 2022
To be honest, I was not thrilled by my experience. I requested that the car be picked up, and wasn’t notified that this wouldn’t be possible until just two days before the appointment. I was never off I requested that the car be picked up, and wasn’t notified that this wouldn’t be possible until just two days before the appointment. I was never offered a loaner, only an Uber coupon. I was able to make alternate arrangements for drop off and pick up. I ended up leaving the car on the lot for an extra day, picking up Tuesday afternoon instead of Monday. You can imagine my surprise that when I did pick up the car, it was unwashed – even though you had a full 24 hours to do so. It was visible quite dirty, as I had just finished the drive from San Francisco the day before. Not even a coupon in the cup holder – which seems the bare minimum you could offer, given that there is a car wash almost directly across the street from your location. It literally says on your website that a wash and a loaner are part of the “excellent customer service” provided at your dealership. My father has owned Mercedes cars for years, and has always gushed about the excellence at MB dealerships. I have to wonder why I’m not experiencing that service excellence? More
by megansmithey
Employees Worked With
Vadim Balashov
February 14, 2022
The service staff always take great care of me and my Mercedes at Beaverton Mercedes-Benz! Mercedes at Beaverton Mercedes-Benz! More
by BEICHENBERGER
Employees Worked With
February 13, 2022
I was introduced to my service Tech then told I need to sit down right in front of him until he finishes what “he needs to do”. Later he continues to essentially argue with me about the fact that I just bo sit down right in front of him until he finishes what “he needs to do”. Later he continues to essentially argue with me about the fact that I just bought my car and I don’t have a second key that needs to be activated. I was then told to move my car over to the service bay where someone would be there to open it. I get there, and no one is there and no one cares enough to move the car that’s in the way for me to get through. I get out and go back in then hand the key to him. Overall it wasn’t a bad experience, I just felt like my time wasn’t important and that I wasn’t being listened to. More
by zakshawver44
Employees Worked With
Can’t remember name- possibly Ryan?
February 07, 2022
Shak has been the most amazing service person he’s been on top of my vehicle service since it got dropped off at the shop even though insurance was a pain to deal with he’s been there and answering questio on top of my vehicle service since it got dropped off at the shop even though insurance was a pain to deal with he’s been there and answering questions 100% of the time. More
by HAAKON1997
Employees Worked With
Shak Dodangoda
