Mercedes-Benz of Beaverton - Service Center

Straight, to the point with good communication about progress and need. No pressure tactics to do more than required. Good interpersonal skills and put the customer first. progress and need. No pressure tactics to do more than required. Good interpersonal skills and put the customer first. More

They were very precise and efficient in determining the issue with my car. Working with my extended warranty and getting it done in a reasonable amount of time. issue with my car. Working with my extended warranty and getting it done in a reasonable amount of time. More

Easy to schedule and the folks took my situation into consideration and help get the service through smoothly. Special thanks to advisor Chris for the professional and thoughtful help! Highly recommended consideration and help get the service through smoothly. Special thanks to advisor Chris for the professional and thoughtful help! Highly recommended! More

Professional service advisor. Completely dissatisfied with the unavailability of courtesy loaners. Understand the chip shortage but used vehicles could be used with the unavailability of courtesy loaners. Understand the chip shortage but used vehicles could be used More

I was told my problem couldn’t be fixed and had to deal with it. My E brake sticks apparently, when there’s moisture and it woulnt budge. I had to have it towed. I was also told that it was a known problem with it. My E brake sticks apparently, when there’s moisture and it woulnt budge. I had to have it towed. I was also told that it was a known problem by Mercedes’ services but not recognized as a “known issue” by Mercedes’ to where it would be fixed. So I was told that next time to just rev it so hard that it unsticks itself. So I basically can’t parallel park my car or in any parking garage where I can’t rev it so hard that I don’t have room to shoot out without hitting someone. HOW IS THIS A EVEN A SUGGESTION??? At this point my car is unreliable and I’m afraid any time it rains or gets washed my parking break will stick. I absolutely love my car and Mercedes, but this is not what I was expecting with this company at all. Incredibly disappointed. it’s a completely unacceptable answer to be told to just deal with it with such a high end company. This car is exactly a year old. More

Very disappointed with service. After two hours waiting I decided to ask for status of my car and he said will be done in 10 to 15 minutes. After long waiting I decided to ask again. I was told that overfill decided to ask for status of my car and he said will be done in 10 to 15 minutes. After long waiting I decided to ask again. I was told that overfilled oil in my car engine and they try to fix their mistake. More

Delays in responding to calls & text messages. Need to follow up several times in a day to get as n answer. follow up several times in a day to get as n answer. More

Ryan who I dealt with was so kind and efficient. Great customer service from him. customer service from him. More

Great service and communication. Ryan was more than helpful. He was able to address the yearly service and the wiper issue helpful. He was able to address the yearly service and the wiper issue More

Expensive but has decent customer service and a nice lounge. Work on the car was good and relatively quick. They did not wash the car, like they used to, which was a disappointment lounge. Work on the car was good and relatively quick. They did not wash the car, like they used to, which was a disappointment More