Mercedes-Benz of Beaverton - Service Center

When I booked the appointment the person on the phone was so nice! Then my service manager, Vadim was so friendly, knowledgeable and made sure my service experience was pleasant. so nice! Then my service manager, Vadim was so friendly, knowledgeable and made sure my service experience was pleasant. More

I was disappointed the first time since when I got to the dealer they said they did not gave the loaner car that they had promised me. I had to leave abd return another day. That was not what I was civet dealer they said they did not gave the loaner car that they had promised me. I had to leave abd return another day. That was not what I was civet from the Mercedes. The second time it went as expected. More

Excellent service and great waiting room. By far the best Mercedes service Center in the Portland area! best Mercedes service Center in the Portland area! More

So I am overall pleased with the service itself. The leak I had in the engine was covered by my warranty and they did all the fluid checks and brakes etc. full inspection and the reporting was specific and s I had in the engine was covered by my warranty and they did all the fluid checks and brakes etc. full inspection and the reporting was specific and substantial so I feel the work itself was very thorough. Let's talk about customer service. I'm coming from the Naito Parkway Mercedes dealership because our 10-year service rep (Chuck) left two years ago. He was by far, the single best Mercedes rep we have ever encountered and I never feel more justified in that statement than when I have to deal with any other Mercedes Rep. My feelings are always justified as there has yet to be a service rep that can fill his shoes. We actually became friends. We brought him Christmas gifts. I adored him and loved talking with him for the short amount of time we had to chat whenever I dropped off my car or picked it up. Chuck would actually pick my car up here in Vancouver....drive it into the shop on Naito and then drive it back to me here in Vancouver when it was done. Exemplary service. Ryan at the Beaverton location was fine. He got me an appointment time in a fairly short amount of time, he was polite, called me to explain the cost that I was looking at, and was able to secure me a loaner vehicle a couple days after I dropped off my car due to the length of time they were going to need to work on it. (I actually had to take time off work to drop it off and get my car which is never optimal). And when I picked up my car, he handed me the paperwork, told me politely where to sign, told me to have a nice day, and then pointed me to the spot outside where my car was going to be pulled up so I could go wait. By all accounts, Ryan was satisfactory. The job got done. These days, I guess that's all we can ask for. I believe the days of outstanding and exemplary customer service are behind us....at least for the foreseeable future. It's okay though.....as I mentioned to Ryan, I'm looking forward to the future of going completely electric. My affinity with Mercedes has dissipated for several reasons and it's time to move on. I can't wait to build and purchase my brand new dream Tesla! More

Quick and efficient. Dropped car off and they allowed me to keep loaner until next day. Check in and check out process was easy. to keep loaner until next day. Check in and check out process was easy. More

a check engine light found a trace of gas in the oil.. an engine hiccup engine hiccup More

On time expert x press service, thank you. Also to recognize was the friendly treatment. recognize was the friendly treatment. More

We have been going to this dealership for many years and even though the personal has changed at times, everyone is so kind and helpful that we will keep coming back! even though the personal has changed at times, everyone is so kind and helpful that we will keep coming back! More

Made a service appointment online, which I assumed it was accurate, I dropped off my vehicle early in the day(12:15), did not hear from anyone all day I went ahead and rented a vehicle to get to work the nex accurate, I dropped off my vehicle early in the day(12:15), did not hear from anyone all day I went ahead and rented a vehicle to get to work the next day (no loaner was offered to me). In the morning I inquired about my vehicle, was told no word from the technician yet, did not hear from anyone, I inquired at the end of the day,was given a very short answer ,and was told this particular customer service member leaves early ,and would let me know in the morning ,now I had to scramble to rent the vehicle another day(I inquired about getting a loaner,no answer to that question at all). Next morning I was finally told what the technician found., picked up my vehicle , I was hoping they would give me a price break due to how long it took ,plus the car rental expenses,but none was given. I will not be back to that dealership ! More

I was very pleased with the service. My first annual service appointment was handled efficiently and professionally by Ryan. service appointment was handled efficiently and professionally by Ryan. More