Mercedes-Benz of Beaverton - Service Center

I believe the service is getting poor. Ni call backs, no response, arrogance, except Max, problems are not corrected. response, arrogance, except Max, problems are not corrected. More

Great service manager. Great servicre. I would recommend your dealership only wish you were closer to ocean park. But your liberal use of “lonership is top notch your dealership only wish you were closer to ocean park. But your liberal use of “lonership is top notch More

Everything went very smoothly. I like the ease of using Lyft for rides. It would be great if the cars in the drive up at service could be cleared out quickly so a new arrival can be under cover. Lyft for rides. It would be great if the cars in the drive up at service could be cleared out quickly so a new arrival can be under cover. More

My check engine light went on, on a Tuesday. I called and was told no loaners until a week from Friday. I was told the earliest I could bring my car in was Monday, but no loaners were available until Friday. was told no loaners until a week from Friday. I was told the earliest I could bring my car in was Monday, but no loaners were available until Friday. I took the first appointment on Monday, 7:15 am. When I arrived I suggested I reserve a loaner for Friday in case my car wasn’t ready. I was told “we shouldn’t get ahead of ourselves”. No car was reserved for me. When I heard nothing back on my car by 5pm I called. I was told they were just getting to my car, and would have information the next morning, Tuesday. Why would I bring my car in at the crack of dawn if it wasn’t going to even be looked at for 10 hours?! When afternoon rolled around and no one had contacted me, I called. The thermostat was not working. The part would have to be ordered. I was told and would be in late Thursday and it would take a few days to complete the work. I was not told wether the part came in or not. I sent a text at about 5 pm on Thursday. No response at all. I assumed I would get my car Tuesday. However the text I got on Tuesday said the part just came in. It took 4 days to get a response to my text?! The text said it would be done that evening. No car, no call, no text. Thursday morning I get a text that my car is ready. So, I have been without my car, and had no loaner for 10 days on warranty work. The service department didn’t initiate calls or texts to me, sometimes they didn’t even respond to me. If Mercedes Moro is “the best or nothing” I got nothing. This is the third time in a few months I have had atrocious service from this dealer. More

Fast service, friendly staff, made me happy with Uber pick up. Will recommend to friends pick up. Will recommend to friends More

I was really pleased with the service I received. Chris Browarski was very courteous and responsive to my needs. I knew my car was in good hands. My only disappointment was that my car was not washed a Browarski was very courteous and responsive to my needs. I knew my car was in good hands. My only disappointment was that my car was not washed as the email telling me that the work was complete had said it would be. I understand that there is a staffing issue. When I mentioned this to the gal who brought up my car, she promptly offered me a voucher for a wash at Kaady Car Wash which was nice, but sad that I had to ask. More

The service took longer than we were told, no one call with update & car was returned a mess with update & car was returned a mess More

I’m very satisfied for the treatment and the service that they gave the people working at Mercedes Benz dealer in Beaverton they gave the people working at Mercedes Benz dealer in Beaverton More

They were AMAZING to work with and I will only go here moving forward with any device needs moving forward with any device needs More

I didnot get the same day service which is understandable when it is a busy season. I came in for tune up, brake job and changing spark plugs. After I received my car , i noticed the next day that my brake w when it is a busy season. I came in for tune up, brake job and changing spark plugs. After I received my car , i noticed the next day that my brake warning light is flickering. I called and had to wait almost a week to bring it back to the dealership. I found out that it will take more than a day to diagnose the issue. I have 3 kids and we need two cars to handle their activities. Hope it helps you figuring out how to improve service for better customer statisfaction. More