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Mercedes-Benz of Beaverton - Service Center

Portland, OR

4.4
1,849 Reviews

1,849 Reviews of Mercedes-Benz of Beaverton - Service Center

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September 14, 2021

The service manager tried to upsell brake fluid service which was performed at prior appointment. More

by Linda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Vadim Balashov
Oct 01, 2021 -

Mercedes-Benz of Beaverton responded

Linda, providing a positive experience is our top priority. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully we can get to the bottom of this. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

September 13, 2021

One of the worstest service I have ever seen at Mercedes-Benz Beaverton. I regret buying my GLC 300 for the first time because of the service experience I had at this location. I would not recommen More

by Prasanthi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t remember
Sep 13, 2021 -

Mercedes-Benz of Beaverton responded

Hi There, I am sorry for the experience you have gone through. It's not my or my team's intention to give bad customer service. I would like to discuss this further. Please call me on my desk at 5032961784, Dale Acelar General Sales Manager Mercedes-Benz of Beaverton

September 13, 2021

Fast simple and good customer service. Friendly and my car was done at time that was promised More

by azendejas50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Browarski
Sep 14, 2021 -

Mercedes-Benz of Beaverton responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

September 12, 2021

Shack was friendly and fast with the service on my car. Thankyou. We spoke about the Wisonville dealer ship where I purchased my first Mercedes. He knew Perry that worked there. More

by EDMUNDS7
Recommend Dealer
Yes
Employees Worked With
shack
Sep 12, 2021 -

Mercedes-Benz of Beaverton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Beaverton. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

September 12, 2021

I brought both my 2016 C300 and 2020 GLC300 into MB Beaverton for service. Because of the chip shortage loaner cars are in short supply so Dale Acelar lent me a used Cadillac Escalade. Thank you Dale! More

by DIFFENDERFFER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maximilian
Sep 13, 2021 -

Mercedes-Benz of Beaverton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Dale to be a positive one at Mercedes-Benz of Beaverton. Please don't hesitate to reach out if you need anything else. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

September 11, 2021

I had a fairly good experience at this specific Mercedes Benz dealership. They are the closest location to where I live. I would return for more service in the future. More

by PEIWEN.FENG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2021 -

Mercedes-Benz of Beaverton responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

September 11, 2021

They do a consistantly good job. In this case I think communication would have been better if I could have spoken directly with the tech on a complex problem but Rebecca's attitude was excellent and appr More

by HALBARRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca
Sep 12, 2021 -

Mercedes-Benz of Beaverton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

September 11, 2021

Excellent and thorough service! Clean and thorough throughout the entire process! The service department has always been very supportive and dependable! I always leave confident that they have s More

by TLZSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2021 -

Mercedes-Benz of Beaverton responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Beaverton, we look forward to having you as one of our valued customers for many more years to come! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

September 08, 2021

so professional and I’ll definitely choose Benz in Beaverton in the future for maintainable. I feel like me and my car both taken good care More

by Jing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Browarski
Sep 08, 2021 -

Mercedes-Benz of Beaverton responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Beaverton! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

September 08, 2021

Great service all together. Mrs. Rebecca Lee was helping me, she was kind, professional and helpful. The car loaner was great and all staff was professional and kind. More

by GHEORGHE0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Lee
Sep 08, 2021 -

Mercedes-Benz of Beaverton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

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