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Mercedes-Benz of Beaverton - Service Center

Portland, OR

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1,849 Reviews

1,849 Reviews of Mercedes-Benz of Beaverton - Service Center

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September 06, 2021

my service advisor - Max- was FANTASTIC - great communication - very nice and professional .. car was returned spotless inside and out .. really happy .. thanks for a great experience More

by STEVEHOGE0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Carrillo
Sep 07, 2021 -

Mercedes-Benz of Beaverton responded

Steve, We are very happy to hear Max provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

September 06, 2021

Great sales employee (Norm) and Chris in service department. Took a few days to get me in, but the follow up on the problem was worth the wait. More

by BRUCE_PARKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Mercedes-Benz of Beaverton responded

Bruce, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Christopher in service and our sales team met your expectations. Thank you again for choosing Mercedes-Benz of Beaverton, we look forward to having you as one of our valued customers for many more years to come! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

September 06, 2021

I will only work with Chris now as he has always taken care of us. He always goes above and beyond to help us with all of our needs. More

by steve.soper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Browarski
Sep 07, 2021 -

Mercedes-Benz of Beaverton responded

Steve, Thank you! Chris and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Beaverton. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

September 03, 2021

I received a email telling my vehicle in process of washing and preparing a head of I arrived. But when I pick up my vehicle it wasn’t wash. More

by JIAJIAHAN2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Browarski
Sep 05, 2021 -

Mercedes-Benz of Beaverton responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending me a message so we can learn more about your visit? Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

September 02, 2021

Max made an expensive repair feel as good as it could and got my machine back on the road. Friendly, hard working and service oriented with great communication. More

by CAMBODIAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Carrillo, Vadim Balashov
Sep 02, 2021 -

Mercedes-Benz of Beaverton responded

Thanks for sharing your thoughts about your experience with Mercedes-Benz of Beaverton. We appreciate your business and hope to see you again soon! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

September 02, 2021

Very nice friendly. They keep on schedule and are very efficient. They have a nice waiting room to stay if you so choose to wait. More

by BRADYMOM
Recommend Dealer
Yes
Employees Worked With
Max Carrillo
Sep 03, 2021 -

Mercedes-Benz of Beaverton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

September 01, 2021

Got me in and out! And took care of a minor thing without turning it into a big charge. Plus glad to see some snacks back in the waiting room. More

by CAZUPSIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max
Sep 02, 2021 -

Mercedes-Benz of Beaverton responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

September 01, 2021

I dropped my C43 off for a 4 year B1 service and got a loaner. The drop off and loaner pick up were smooth, but I got almost no communication from the service department for days. I finally got my car bac More

by SantaFeOwner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Walters
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2021 -

Mercedes-Benz of Beaverton responded

Thank you for taking the time to submit a review. We are so glad we could assist you with your service needs. We truly appreciate your business. We apologize, however, for the lack of updates. If you would like to further discuss your concerns, feel free to contact me at your convenience. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

September 01, 2021

I find the staff to be very friendly. Thank you. On a side note: my last 2 visits included a car wash on my invoice, but both times that never occurred. In any case, I do value your service. Thank you. More

by JAMESLH3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mejra Berisa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2021 -

Mercedes-Benz of Beaverton responded

Thank you, James, for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

August 30, 2021

Worked with Vadim Balashov for my service, an absolute gentleman and incredibly knowledgeable. I think this may be the best service I’ve ever had. More

by ASH.NAIMI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vadim Balashov
Aug 31, 2021 -

Mercedes-Benz of Beaverton responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Vadim met your expectations. Thank you again for choosing Mercedes-Benz of Beaverton, we look forward to having you as one of our valued customers for many more years to come! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

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