Mercedes-Benz of Beaverton - Service Center

My car service was immaculate. The customer service and cleanliness of the facility definitely makes me want to return for future services. I highly recommend! cleanliness of the facility definitely makes me want to return for future services. I highly recommend! More

Rebecca and the team were incredibly helpful, responsive and honest. I appreciate their attention to the details and outstanding customer service. Thanks to the Team! and honest. I appreciate their attention to the details and outstanding customer service. Thanks to the Team! More

While I have enjoyed my 2020 CLA, the dealership experience has been less than stellar, which takes me by surprise considering the monetary investment in the Mercedes brand. From the finance departm experience has been less than stellar, which takes me by surprise considering the monetary investment in the Mercedes brand. From the finance department losing an almost $8000.00 check to needing a premature new battery and my vehicle being at the dealerships service shop from 8am-4pm with NO info provided as to its progress. I showed up on my own out of concern when multiple calls went unanswered. I finally received a text message after 4 pm saying my vehicle was ready. But why no updates.?? I didn’t even know for sure what the problem was, you all never confirmed that! I was disappointed and upset once again at the lack of follow thru and professionalism once again. More

Chris B in service is always friendly and professional. Service has always been done in a timely manner. Getting a loaner car is always a big help. Service has always been done in a timely manner. Getting a loaner car is always a big help. More

I have aways had a great experience here. I had my vehicle detailed this time and they did an amazing job. I would recommend them. vehicle detailed this time and they did an amazing job. I would recommend them. More

Professional, prompt, and friendly. Highly recommended. Max Carillo did a great job communicating, processing the order and facilitating transportation. Thank you very much for excellent service. Max Carillo did a great job communicating, processing the order and facilitating transportation. Thank you very much for excellent service. More

The service was excellent, and I would choose this dealership time and time again.I’ve been here before, and the reason I continue to come back is because they’re really good at what they do. dealership time and time again.I’ve been here before, and the reason I continue to come back is because they’re really good at what they do. More

Small dealership compared to what I’m used to, service was fine, car was completed same day but they have no loaner cars to give! was fine, car was completed same day but they have no loaner cars to give! More

I had an appointment for 7:00am. The service advisor told me that they would get to my car as the mechanics “trickled in”. My car sat outside for a good half hour. It was then brought into the shop and sat t me that they would get to my car as the mechanics “trickled in”. My car sat outside for a good half hour. It was then brought into the shop and sat there for another 15 minutes. The mechanic never even worked on it in a bay! It was just out in the middle. I’m curious, how does one change the oil without getting underneath the vehicle? I felt that I was treated as a second class citizen. The oil change took an hour and a half. More

Very helpful staff. Stuck with my original quote even when extra work was done! Overall a pleasant experience. Going back there when brakes need to be done. when extra work was done! Overall a pleasant experience. Going back there when brakes need to be done. More