Mercedes-Benz of Beaverton - Service Center

Rebecca did an amazing job working to get my service completed so I could make it to an appointment. I felt like my time mattered to her which was really nice! completed so I could make it to an appointment. I felt like my time mattered to her which was really nice! More

Max did a great job of communicating with me regarding an extended service repair that required a part order to complete. August "service special" reduced my final cost too. extended service repair that required a part order to complete. August "service special" reduced my final cost too. More

This place has Great customer service. Mrs. Kelly is the sweetest and best BDC representative. She's always a joy to speak with. Chris my service representative is great. Always smiling. I had an issue wh sweetest and best BDC representative. She's always a joy to speak with. Chris my service representative is great. Always smiling. I had an issue when I picked up my vehicle from my last service and He and Mrs. Kelly quickly rescheduled and resolved the issue. All the staff from the greeter Kai, to the other service advisor I have encountered Max are all great, very courteous,hospitable and very accommodating. More

It was very easy to make an appointment. Excellent service From chris! Everything was done professionally. Thank you Julio C Benitez I will return for service anytime service From chris! Everything was done professionally. Thank you Julio C Benitez I will return for service anytime More

Max did a great job in helping me. He was very prompt in attending my needs. From start to finish, it was a very pleasant experience. attending my needs. From start to finish, it was a very pleasant experience. More

Good service counter and helpful staff members. I just wish I was able to get a loaner instead of renting a car until my service is completed. Rebecca was very good. Stacy wish I was able to get a loaner instead of renting a car until my service is completed. Rebecca was very good. Stacy More

I'm a senior citizen.I brought our 2007 E350 for service for a Schedule 'C' service that the car computerized reminder displayed with an odometer reading of 23,030. The service adviser said we needed to do for a Schedule 'C' service that the car computerized reminder displayed with an odometer reading of 23,030. The service adviser said we needed to do Schedule B instead. I was fine with it knowing that the original estimate for the servi9ce was $670.00. I needed a loaner so they set me up with a 2021 GLB 250. The staff took a video of the outsi9de of the loaner car using her cell phone and handed me the keys. No comment, instructions or whatever. Remember I am a Senior Citzen and my car is a model 2007 E350. When I got inside the car, It took me 5 minutes to acquaint myself with the computer display. The shift displayed R-N-D with a P to the right of the 'N'. I was looking for the emergency brake but could not find or determine how to disengage it. Finally, I figured out how to work the shift lever. UNFORTUNATELY, I instinctively shifted forward not notici9ng it was set to R-(reverse) and lightly stepped on the accelerator. Luckily, I was careful enough to go very slow, BUT when I felt the rear bumper hit something, I stepped on the brake after realizing my mistake. The bump was so soft I did not bother to go down and check the rear bumper. When I got home, I checked it and saw a small dent which I thought was just a rivet. When I returned the loaner, tone of the service advisor would not allow me to leave without filing a claim with my insurance. I was able to get a claim number and found I had a collision deductible of $250. So along with the cost of the service of $745, this one visit to this dealership cost me almost $1,000. Tell me If I'll ever have this place service my car. May I suggest that before you let any driver get into a loaner, spend the time to show how the NEW model car works! More

The service representative at check in is always so helpful! He has assisted me with wiper replacement, tire air pressure, and of course service check ins. A great first contact for your clients. helpful! He has assisted me with wiper replacement, tire air pressure, and of course service check ins. A great first contact for your clients. More

Great service. Had a flat tire. Got me in to resolve the issue even though I did not have an appointment. I appreciate you getting me back on the road that same day! issue even though I did not have an appointment. I appreciate you getting me back on the road that same day! More

The staff is very friendly. Clean facility. I owned Lexus vehicles in the past and the service is much better. Just comparing what I’ve seen in the past. The service was communicated to the service Dept ah vehicles in the past and the service is much better. Just comparing what I’ve seen in the past. The service was communicated to the service Dept ahead of time, and still had to take time communicating it again once there. The loaner car was dirty with dead bugs all over the windshield etc. i asked for a car wash certificate to Kaddy car wash down the street to clean it, and it was declined. My car was finished earlier than expected which was great , I responded to my text what time I would be there. I had to wait for my vehicle once there. I also wasn’t impressed with the car wash/vacuum for my personal car when I picked it up. I understand good help is hard to find. Just a few minor disappointments. Again comparing to my Lexus service. More