Mercedes-Benz of Beaverton - Service Center

The part that failed on the vehicle took weeks to arrive from Germany for repair. Having parts on hand would be better and result in less wait time for the customer. from Germany for repair. Having parts on hand would be better and result in less wait time for the customer. More

Walters does a great job and has good people like MaxI Walters does a great job and has good people like Max I have been a client many many years always treated very very well B3 Walters does a great job and has good people like Max I have been a client many many years always treated very very well B3 More

Max Carillo was friendly, efficient, and easy to work with. Scheduling was easy and quick for regular service and I didn’t feel pressured for extra repairs that weren’t needed. with. Scheduling was easy and quick for regular service and I didn’t feel pressured for extra repairs that weren’t needed. More

Very nice and helpful, helped me with my car play that was froze and walked me through step by step to get it going again. was froze and walked me through step by step to get it going again. More

The service representative does a poor job of remembering discussions and agreements. I spoke with Rebecca and told her exactly what I wanted and my time constraints. She had added services and thought it wo discussions and agreements. I spoke with Rebecca and told her exactly what I wanted and my time constraints. She had added services and thought it would be ok to keep the car overnight which was never discussed More

Service staff was excellent and working w/Kelsie on a new car deal was fantastic… I’ve purchased several new Mercedes here & the Dealership is a pleasure to work with… car deal was fantastic… I’ve purchased several new Mercedes here & the Dealership is a pleasure to work with… More

Horrible customer service or should I say lack of. I Horrible customer service or should I say lack of. I have my car in MB of Beaverton dealership for repairs since January 2021, minus one week. 2/17/ Horrible customer service or should I say lack of. I have my car in MB of Beaverton dealership for repairs since January 2021, minus one week. 2/17/2021 was the first and last time someone called me from the dealership to inform me that the car requires extensive work at around $20k, and they need to order parts. The car is under warranty still. After endless unreturned phone calls and messages, I set up 3 appointments with service advisors (RL and MC) and GM (RB). One way or the other none were available to sit down with me and give me an update. Keep in mind that I show up for 2 of the appointments and I was 2 feet in front of the service advisors while they were on the phone for 30+ minutes!!!!! I left after not making themselves available for the appointments. Last week, during the last appointment set up with the GM,(I Never had a chance to talk to him) I refused to leave the dealership without answers. The sales manager made himself available (after waiting 40 minutes). He informed me that it was the end of the day (5pm) and there is no one available to help me. As expected, he knew nothing about my car and after bouncing around for another 30 minutes throughout the dealership he allowed me to look at my car. A carcass of a car!!!! Absolutely nothing inside of it!!! I could not recognize it!!!! They literally brought me the whole glove compartment box to get some paperwork out. In the last 6 months I’ve asked a few times to see the car and I was not allowed. I asked to talk to 3 mechanics that appeared to be working on the car, but I was not allowed to. A service advisor told me he never saw a car that needed so much work (parts and labor) at their dealership and that they never replaced an entire wire harness before. I suppose This should make me feal confident having the car repaired at this dealership. This is the 6th Mercedes I own, and this is only one of the many bad experiences I had at this dealership. I purchased cars from MB dealers around the country -Greenland, Colorado, Texas, and local in Wilsonville and Portland, but I never got such bad customer service!!! More

Rebecca knew what had to happen with my car and made the whole process pleasant and helped expedite the car service. I appreciated her warm approach and she made the whole process very convenient. Thank you whole process pleasant and helped expedite the car service. I appreciated her warm approach and she made the whole process very convenient. Thank you for the kind service. More

The Service took longer than was promised but other than all employees at the service center starting from checked in was very professional and friendly. all employees at the service center starting from checked in was very professional and friendly. More

Good communication and was made priority, very friendly staff and knowledgeable as well Good communication and was made priority, very friendly staff and knowledgeable as well staff and knowledgeable as well Good communication and was made priority, very friendly staff and knowledgeable as well More