Mercedes-Benz of Beaverton - Service Center

Service was fast and thorough. I certainly plan to use them for the future servicing of our vehicle. Providing a ride for drop off and pickup was great. them for the future servicing of our vehicle. Providing a ride for drop off and pickup was great. More

Would recommend to anyone looking for a new or pre-owed Mercedes-Benz. Everything was as to be expected. Not happy to fill out (25 words) Mercedes-Benz. Everything was as to be expected. Not happy to fill out (25 words) More

Loaner was available as promised. Car was done in same day. Area was clean. Coffee machine worked. Price was explained before work started. COVID protection in place day. Area was clean. Coffee machine worked. Price was explained before work started. COVID protection in place More

Took a day longer to “finish vehicle” which never got fixed because they didn’t have the airbag that they called me to fix due to airbag recall. Couldn’t find paperwork when arrived to pick up vehicle an fixed because they didn’t have the airbag that they called me to fix due to airbag recall. Couldn’t find paperwork when arrived to pick up vehicle and didn’t tell me until the end that the vehicle wasn’t even repaired. Took another 20 minutes for tech to bring vehicle to me. Paperwork said complementary hand car wash and vacuum. Car was not washed but was vacuumed. Dealer had car for two days and work has still not been complete. Terrible service. More

Great service you would expect from a luxury car dealer. Rebecca has a great personality, much like my own. The refreshments are always great too. Rebecca has a great personality, much like my own. The refreshments are always great too. More

I have owned seven Mercedes so am familiar with the brand, but am new to Mercedes of Beaverton. They make car repair about as easy as it can be. brand, but am new to Mercedes of Beaverton. They make car repair about as easy as it can be. More

I had to come to the dealership for a flat tire service. Firstly the didn’t have the tire in stock & had to order it, which they said will show up in the afternoon same day & they arranged for a courtesy dr Firstly the didn’t have the tire in stock & had to order it, which they said will show up in the afternoon same day & they arranged for a courtesy drop off to my house. The tire didn’t show up the same day & I was asked to come to the dealership to get a loaner car. They couldn’t arrange for courtesy pick up & I had to pay from my own pocket to get to the dealership to puck up the loaner vehicle. The cost of the new tire was expensive to begin with & on top the cost of Uber ride made it even worse. No one has reached out to me offering any reimbursement. More

Associate seemed to be unaware that I had called in advance to ensure the tires were in stock. Instead of confirming for her own lack of info - she curtly asked me did MB have the tires in stock. Aft advance to ensure the tires were in stock. Instead of confirming for her own lack of info - she curtly asked me did MB have the tires in stock. Afterwards, I was shocked to see the price. Beyond the price, I have owned only MB since 1985. Your dealership lacks friendliness and both the Associate and the young gentleman at the drive up were unfriendly. Perhaps the team was having a bad day. As a recommendation, Beaverton MB should look at the service model at Fletcher Jones. They build ongoing professional working relationships with their customers. Randy at Fletcher Jones is a great example. I realize that Beaverton is not Newport Beach, however, at a minimum the staff should know what is going on before the customer arrives - especially since I did all the calling to find the tires. Note: my note is meant to be constructive. I am sure your staff have a lot of demands. Morning briefing with the entire team before the cars roll in - might make sure all the staff are well informed. Thank you. Ps I understand the no flat tires have a 2 year warranty. If you look back to my 2018 service records, you will see that I was charged for flat repairs.. More

Vadem was very helpful. The service center was able to diagnose my issues, and set up a way to diagnose issues that we couldn't find this time. diagnose my issues, and set up a way to diagnose issues that we couldn't find this time. More

Max was very helpful and had constant contact with me with updates and recommendations. The car is running better than it has in a long time and returned it clean. I also love the loaner program since my with updates and recommendations. The car is running better than it has in a long time and returned it clean. I also love the loaner program since my car had to be in there over a week. More