Mercedes-Benz of Beaverton - Service Center

The service was good. The only thing was that when getting there I was told that it would take 3 hours. Would be good to know that in advance as this was just a normal service getting there I was told that it would take 3 hours. Would be good to know that in advance as this was just a normal service More

They couldn’t figure out the problem my car had and they had it for a whole week. My car still messed up and they fixed and charged me for something that my car didn’t had. They should at least found the pr had it for a whole week. My car still messed up and they fixed and charged me for something that my car didn’t had. They should at least found the problem. More

Excellent service Chris kept me informed while my car was being serviced I was told that the car would repaired and inspected so there would be no further problems he car was detailed when it was returned. being serviced I was told that the car would repaired and inspected so there would be no further problems he car was detailed when it was returned. More

I visited Mercedes Beaverton to put my new license plate to my car. As soon as I drove into the service center the service agent took care of what I wanted right away. It took just about 10-15min to complet to my car. As soon as I drove into the service center the service agent took care of what I wanted right away. It took just about 10-15min to complete which was so convenient and welcomed. And perfect! Thanks! More

Great service Vadeem was professional and caring. Thanks for all of your help I have had great service here since I bought my car at this dealership for all of your help I have had great service here since I bought my car at this dealership More

I leased a new Mercedes 250 GLA 2018. I paid for annual maintenance. I brought the car in Wednesday, July 14 2021 and picked it up that evening. I had requested tires be rotated. They were not rotated and maintenance. I brought the car in Wednesday, July 14 2021 and picked it up that evening. I had requested tires be rotated. They were not rotated and they need to be rotated. When I called the receptionist she contacted the service advisor who told her to tell me that the tires were “staggered“ and therefore could not be rotated. I called back and talked to a sales associate who wanted to connect me to service but I requested that they text me if they are willing to rotate my tires and did not hear back. I did give my phone number. The owners manual states you “can rotate your tires if they are the same size wheels front and back. They recommend you rotate every 3 to 6000 miles. I will bring my car to tire dealer and have the rotation done because Beaverton Mercedes refused to do that. The service was fine everyone was cordial other than not performing service I requested. More

Was helped right away on schedule perform the services and some above my expectation. Wait time was as expected. Will return for next service visit! and some above my expectation. Wait time was as expected. Will return for next service visit! More

Couldn’t fix the issue. Service Manager was supposed to call me and regarding fee for inspecting and has not. Spent days waiting for status update while car was being ‘worked on’. Using back up key was pro call me and regarding fee for inspecting and has not. Spent days waiting for status update while car was being ‘worked on’. Using back up key was proposed ‘solution’ but when I got backup key back the battery wasn’t even working. More

They were very professional and very friendly and took care of all my questions and needs. I would come back to this service department for sure!! care of all my questions and needs. I would come back to this service department for sure!! More

Easy to work with. Gave me a loaner and Rebecca kept me Easy to work with. Gave me a loaner and Rebecca kept me updated me On the work. Xxxxxxxxxxxxxxxxccxxxxxxccccxxxxxxxxxxxccxxxxx you should make th Easy to work with. Gave me a loaner and Rebecca kept me updated me On the work. Xxxxxxxxxxxxxxxxccxxxxxxccccxxxxxxxxxxxccxxxxx you should make this survey easier. Next time I will not complete. More