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Mercedes-Benz of Beaverton - Service Center

Portland, OR

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1,849 Reviews

1,849 Reviews of Mercedes-Benz of Beaverton - Service Center

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May 31, 2021

Rebecca is the best one up there. She gives you updates on your vehicle and does everything possible to make the customer happy no matter what it takes. More

by NOVEMBER494
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Lee
Jun 01, 2021 -

Mercedes-Benz of Beaverton responded

Thank you for choosing Mercedes-Benz of Beaverton, your feedback and rating mean a lot to us. We're glad Rebecca was able to help, and we hope to see you again! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

May 31, 2021

My service writer is the best .keeps me informed all the way through the service or repair process and my car comes back clean .they even cleaned my glass inside More

by PASPDX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Lee
Jun 01, 2021 -

Mercedes-Benz of Beaverton responded

We appreciate your business and our team looks forward to serving you again soon! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

May 27, 2021

Always so very clean. Staff is so friendly and treat us with respect. Car is always taken care of and returned clean and returned on time. More

by SPRINGWOODSUE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Browarski
May 28, 2021 -

Mercedes-Benz of Beaverton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mercedes-Benz of Beaverton. Please don't hesitate to reach out if you need anything else. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

May 27, 2021

There good and work on things that need to be done well. They arranged for your loaner car. They stay busy. However, there is still some rooms for improvements. Be friendly while assisting customers and f More

by melbaspotswood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Lee
May 28, 2021 -

Mercedes-Benz of Beaverton responded

Thank you for taking the time to review our service department! We take all feedback seriously and will share your comments with the team in order to improve future service. Please don't hesitate to let us know if we can be of further assistance. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

May 26, 2021

My service was delayed 3 days due to wrong part delivery. I bought 2 new tires $1700 worth, no detail. Car was dirty inside and out tired and rims were filthy. Not what I am used too. Very disappointing More

by MARCBEVILACQUA33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rebecca Lee
Jun 12, 2021 -

Mercedes-Benz of Beaverton responded

Hello Marc, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send me a message with your contact information so that I can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

May 25, 2021

My rep was great at keeping me updated on time and cost. I love my 2008 C300, it’s is nice to be treated like my car is a top of the line 2021. You are the reason I preach Mercedes. Thanks for all you do. J More

by BEEFBOWLTERIYAKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Browarski
May 26, 2021 -

Mercedes-Benz of Beaverton responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Beaverton, we look forward to having you as one of our valued customers for many more years to come! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

May 25, 2021

MB Beaverton is always helpful and pleasant to work with. Chris and Rebekah always takes care and can answer any questions that I have. They are my go-to service team for both of our MB’s. More

by acorn005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rebecca Lee
May 26, 2021 -

Mercedes-Benz of Beaverton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Beaverton. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

May 24, 2021

Very professional and friendly. I was very happy with the service I received. I would recommend this dealership to others. Should I need my car serviced again, I will be back! More

by mollyagerter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Browarski
May 25, 2021 -

Mercedes-Benz of Beaverton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience, and we look forward to seeing you again! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

May 23, 2021

I wasn’t able to test drive the car as I was buying out of state. They assured me the car was in good shape and after a week of driving it they were right. A deal was worked in short time but it took a whi More

by JDAVIS152015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chincha Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dale Acelar, Noel Preston
May 23, 2021 -

Mercedes-Benz of Beaverton responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Beaverton! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

May 22, 2021

Really bad communication. I left my car at 7am and got to show up at 6pm to figure out my car status. Very poor contact More

by CAUDIA.CASAL
Customer Service
Recommend Dealer
No
Employees Worked With
Rebecca Lee
May 23, 2021 -

Mercedes-Benz of Beaverton responded

Hello, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We’re sorry your visit didn’t go as planned and would love the opportunity to touch base with you and address your concerns once we’ve been able to get the whole story. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

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