Mercedes-Benz of Buckhead

Salesperson was good, but once I signed never saw him again. Never got my paperwork, or my temporary license tag from the finance person. I had to go back two days later to get them. again. Never got my paperwork, or my temporary license tag from the finance person. I had to go back two days later to get them. More

Josh Jamison is our service advisor. He is one of the best at this dealership. Always available, efficient, customer service is impeccable. Outstanding and professional He is one of the best at this dealership. Always available, efficient, customer service is impeccable. Outstanding and professional More

My service advisor was great! I was informed of other issues after the initial diagnostics, but Bryanna worked with us to get it resolved. I was informed of other issues after the initial diagnostics, but Bryanna worked with us to get it resolved. More

Service rep. Reginald provided world-class service. Ensured all my concerns were taken care of. Reginald provided world-class service. Ensured all my concerns were taken care of. More

Twice…two times…they held my METRIS hostage for waaaaay more days then necessary. The first time was for a warranty sticker from a recent recall. This time was for a standard service. I would not be this more days then necessary. The first time was for a warranty sticker from a recent recall. This time was for a standard service. I would not be this upset had they had some courtesy to call or email with updates and better response times. I understand there is new ownership from another state who may have kept some of the old crew around but they didn’t keep up with Mercedes quality. Had me going home in an uber economy…from a Mercedes dealership!!! Bring back the courtesy van or give me a like model loaner for allllll services that will take longer than 3 days. This is a work vehicle that you kept more than 2 weeks each time!! Yes, that is unacceptable. Hire me to come to your business to make calls and email updates after hours so people don’t waste 4 hours of their day getting back and forth to your dealership in Buckhead traffic. More

Dealership went out of their way to quickly schedule me even though they had a heavy worklosd. Check engine light diagnosed and fixed in a very short time. even though they had a heavy worklosd. Check engine light diagnosed and fixed in a very short time. More

The advisor, Chloe, is really professional. I totally count on whatever she says. She’s really nice. I totally count on whatever she says. She’s really nice. More

Always receive great service here with timely service updates. Very comfortable waiting areas with strong wifi connection. updates. Very comfortable waiting areas with strong wifi connection. More

Leo is the absolute BEST. I didn’t have an appointment but he made sure my car was serviced in a timely manner and cleaned. Great customer service. I didn’t have an appointment but he made sure my car was serviced in a timely manner and cleaned. Great customer service. More

Very knowledgeable and timely service. I found the dealership to be very clean and all employees very courteous. I found the dealership to be very clean and all employees very courteous. More